Hailey Curtsinger Email & Phone Number

• Arrange travel for vacation clients
• Provide expert advice on attractions, leisure activities, health requirements, and local weather conditions
• Determine clients’ needs and preferences, such as schedules and costs
• Plan and arrange tour packages, excursions, and day trips
• Calculate total travel costs and process payments
• Book reservations for travel, hotels, and special events, such as tours and excursions

• Managed client portfolios, delivering exceptional service and tailored travel solutions
• Utilized GDS (Galileo) to provide and follow up on diverse travel quotations; managed cancellations and collected feedback
• Checked queues daily to ensure accuracy and that all issued tickets were completed
• Analyzed fare rules for restrictions and refundability
• Followed Open Skies and Fly America Act rules when applicable
• Coordinated with Ticketing and Finance to ensure smooth reservation and ticketing processes

• Consistently provide high quality customer service through messaging, negotiations, and personalized packaging
• Manage inventory by regularly restocking with new items and removing sold items
• Photograph, list and sell clothing with detailed information
• Packing and shipments of all sales
• Use the Poshmark platform to monitor sales, track performance, and analyze data to make informed business decisions
• Stay up-to-date with the latest trends, fashion brands, and pricing information to ensure that items are accurately listed and competitively priced

Jacksonville Beach, Florida, United States

• Engaged with guests in a genuine way, and asked questions to better understand their specific needs
• Worked efficiently to minimize guest wait time while maintaining guest service and accuracy
• Learned about the tools, products, and services available in the store, which enabled me to solve issues for guests and improve their experience
• Learned about fulfillment services and the Target app, and how to direct guests to enroll, activate and use them
• Worked to make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures

Orlando, Florida Area

• Helped ensure guests had enjoyable experiences at Soarin' Around The World attraction
• Loaded and unloaded guests from attraction
• Operated sophisticated ride systems
• Memorized and delivered spiels on a microphone to large groups
• Monitored guest flow and provided a safe guest experience
• Maintained safety standards

Meridian, MS

• Greeted customers at front entrance
• Organized dining areas and table settings
• Provided positive customer service in a high pressure environment
• Answered restaurant phone
• Assisted servers in maintaining efficient service (4-10 servers at a time)
• Supervised the duties of up to 4 hostesses at a time

Oxford, MS

• Greeted guests at front entrance
• Maintained appearance and organization of displays throughout the store
• Provided positive customer service in person and over the phone

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Senior

Activities and Societies: Alpha Kappa Psi Business Fraternity, Kappa Alpha Theta, The Society for Collegiate Leadership & Achievement.

Associate Of Arts (A.A.), Biology, General

Activities and Societies: Phi Theta Kappa Honor SocietyGraduated with an Associate of Arts degree focused in Biology. Inducted into Phi.

High School

Activities and Societies: Yearbook Staff, National Honor Society, Student CouncilYearbook staff for two years and Yearbook editor senior.