Hailey Curtsinger Email & Phone Number

• Arrange travel for vacation clients• Provide expert advice on attractions, leisure activities, health requirements, and local weather conditions• Determine clients’ needs and preferences, such as schedules and costs• Plan and arrange tour packages, excursions, and day trips• Calculate total travel costs and process payments• Book reservations for travel, hotels, and special events, such as tours and excursions• Tell clients what their trip will be like, including giving details on required documents, such as passports

• Managed client portfolios, delivering exceptional service and tailored travel solutions• Utilized GDS (Galileo) to provide and follow up on diverse travel quotations; managed cancellations and collected feedback• Checked queues daily to ensure accuracy and that all issued tickets were completed• Analyzed fare rules for restrictions and refundability• Followed Open Skies and Fly America Act rules when applicable• Coordinated with Ticketing and Finance to ensure smooth reservation and ticketing processes• Achieved and exceeded KPIs and SLAs while adhering to company values and procedures• Processed client payments• Participated in team meetings, identified training needs, and attended airline training sessions• Communicated effectively with other agents and employees to solve problems and support travelers

• Consistently provide high quality customer service through messaging, negotiations, and personalized packaging• Manage inventory by regularly restocking with new items and removing sold items• Photograph, list and sell clothing with detailed information• Packing and shipments of all sales• Use the Poshmark platform to monitor sales, track performance, and analyze data to make informed business decisions• Stay up-to-date with the latest trends, fashion brands, and pricing information to ensure that items are accurately listed and competitively priced• Follow Poshmark's terms of service and community guidelines to maintain a positive reputation on the platform-Posh Ambassador 100,000+ followersTop Seller based on sold listingsTop Rated Seller based on average customer rating, 4.9 rating

Jacksonville Beach, Florida, United States

• Engaged with guests in a genuine way, and asked questions to better understand their specific needs• Worked efficiently to minimize guest wait time while maintaining guest service and accuracy• Learned about the tools, products, and services available in the store, which enabled me to solve issues for guests and improve their experience• Learned about fulfillment services and the Target app, and how to direct guests to enroll, activate and use them• Worked to make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures

Orlando, Florida Area

• Helped ensure guests had enjoyable experiences at Soarin' Around The World attraction• Loaded and unloaded guests from attraction• Operated sophisticated ride systems• Memorized and delivered spiels on a microphone to large groups• Monitored guest flow and provided a safe guest experience• Maintained safety standards• Ensured guest and attraction areas were clean and show ready

Meridian, Ms

• Greeted customers at front entrance• Organized dining areas and table settings• Provided positive customer service in a high pressure environment• Answered restaurant phone• Assisted servers in maintaining efficient service (4-10 servers at a time)• Supervised the duties of up to 4 hostesses at a time• Trained approximately 15 new hostesses• Handled daily cash transactions averaging $50-$500, as well as check and credit card transactions• Presented menus to patrons and answer questions about menu items, making recommendations upon request• Experience with Point of Sale systems

Oxford, Ms

• Greeted guests at front entrance• Maintained appearance and organization of displays throughout the store• Provided positive customer service in person and over the phone

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Senior

Activities and Societies: Alpha Kappa Psi Business Fraternity, Kappa Alpha Theta, The Society for Collegiate Leadership & Achievement.

Associate Of Arts (A.A.), Biology, General

Activities and Societies: Phi Theta Kappa Honor SocietyGraduated with an Associate of Arts degree focused in Biology. Inducted into Phi.

High School

Activities and Societies: Yearbook Staff, National Honor Society, Student CouncilYearbook staff for two years and Yearbook editor senior.