• Engaged and understood customers, including discovering and responding to customer needs through pleasant communications to increase customer satisfaction• Contributed to store merchandising and promotional efforts, enhancing the visual appeal of the store and driving sales

• Successfully assisted managers through salary data collection, tax calculation, and issuance of tax statements, facilitating seamless year-end tax settlements for a total of 140,000 individuals• Produced and distributed educational materials, system setting, response to employee inquires, reporting to the National Tax Service• Collaborated with the finance and legal departments to ensure strict adherence to tax regulations, minimizing risks across all tax-related activities

• Performed and analyzed the results of domestic leisure market research, MVP tests, and 50+ user interviews to plan a hobby curation mobile platform that would provide the best user experience• Led project managing and supported communication between three independent teams (SW development/design/marketing team), resulting in the successful launch of the ‘Moonda’ application which recorded a cumulative 1,200 registered members• Enhanced user-to-user matching success rate by 38% through consumer review analysis• Recruited and trained two interns in preparation for the operation team

• Accomplished promotional marketing plan for the brand’s new online delivery service, bringing 500+ Instagram followers uplift using viral marketing and benchmarking success• Contributed to establishing an account management system for a new project by conducting research on Korean e-commerce account systems for sellers and overseas shipment