Hailey Koo, Mba Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Spearheading content strategy for the internal communication hub (SharePoint) to empower Customer Success Partners (CSP) with comprehensive enablement resources, communication materials, and solution-specific assets
• Innovatively crafting Solution-Specific Customer Value Journey pages to serve as a centralized resource hub, perfectly aligned with the latest engagement model, catering to the needs of CSPs and boosting their.
• Taking the lead on the Content Harvest project,… Show more
• Taking the lead on the Content Harvest project, enabling the seamless exchange of global knowledge among CSPs while establishing a robust content repository that showcases best practices and promotes collaborative.
• Proactively drive continuous improvement in knowledge management and available assets by conducting consistent and thorough reviews, and actively engaging with CSPs to gather invaluable insights and feedback Show less

Toronto, Ontario, Canada

• [Emphasis]
• Entrepreneurship, Innovation, and Business Design
• Leadership

• Supported creating TAM list to assess new market opportunities
• Assisted building Paid Media strategies for SAAS companies; generated keyword search reports and reported to senior strategies

Toronto, Ontario, Canada

• Orchestrated international distribution project, assessed status and business models to allocate optimal strategy, consulted with internal departments; constructed unit economics to structure proposal for senior.
• Performed data analysis on specialty channels to diagnose challenges; proposed new strategies for growth; discovered, modelled and reported inferences based on data collected from departments across the company

Seoul, South Korea

• Developed the company’s first global expansion strategies for entire content divisions for increased interim of global awareness; reported directly to CEO and the plan was approved for 50+ creator channels
• Led a new content development team of five Project Managers for possible collaborations with major content platforms in Korea; created 4 content formats suitable for various brands’ marketing campaigns within 6 months

Seoul, Korea

• Planning and execution of clients’ global branded marketing campaigns (1) Samsung Electronics: SEA marketing for its newly launched product In charge of planning and execution -Digital/offline campaign utilizing.
• Planning and execution of clients’ global branded marketing campaigns (1) Samsung Electronics: SEA marketing for its newly launched product In charge of planning and execution -Digital/offline campaign utilizing.

Seoul, Korea

• Developing advertisement tools and new business opportunities utilizing CJ ENM’s assets (1) 2017 Cannes Lions Seminar Project manager in charge of planning and development of seminars for Cannes Lions in 2017 -“Power.
• Developing advertisement tools and new business opportunities utilizing CJ ENM’s assets (1) 2017 Cannes Lions Seminar Project manager in charge of planning and development of seminars for Cannes Lions in 2017 -“Power.

Shatin, Hong Kong

• Learned basic operations in various departments in Hong Kong
• Partnered with a local student to learn cultural expectations of Hong Kong

• Performed an sales operations role at Hotel's wedding sales center
• Learned to plan and manage events including weddings and family parties at hotel
• Strengthened marketing stretegies which led an increase in revenue

State College, PA

• Performed a operation work at Banquet department
• Teamed with peers to serve various conferences and events at the hotel

University Park, PA

• Performed an office operations role at Hotel’s front desk
• Managed administrative and technical logistics in effort to maintain service quality
• Strengthened customer relationships, which led to an increased number of recurring customers

University Park, PA

• Teamed with peers to prepare quality food on time and to serve over 500+ students each day
• Learned to deal with a variety of customers with different needs

Master Of Business Administration - Mba

• Recipient, Entrance Award • President of Entertainment and Media Association • VP Communications & Internal Relations of Business Design.

Honors, Hospitality Administration/Management, Sophomore

Activities and Societies: Schreyer Honors Consulting Group, Schreyer Honors IST Consulting Club

Bachelor Of Science (B.S.), Hospitality Administration/Management, Gpa 3.89/4.00

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

Global Exchange Program

Hotel And Tourism Management

Global Exchange Program