Hailey Luong Email & Phone Number

Canada

• Collaborating with a cross-functional team to produce brand-consistent and accessible web content for 17 million clients.• Rationalizing solutions and effectively communicating designs and ideas, while implementing revisions through the iterative process.

York University

• Maintaining communication with the Design faculty and external organizations to foster connections and engage students.• Spearheading meetings, organizing events, and delegating tasks to maximize the efficiency and productivity of the team.

• Integrating the institution’s brand guidelines to create digital material in various formats, shared with 100,000+ followers. • Performing competitor analyses and audits to identify strengths and opportunities towards the redesign of York U websites.

• Developed a responsive website for student tools & resources through mapping user flows, establishing a design system, and implementing feedback.• Created the department’s social media branding scheme and produced digital promotional content.

• Prioritizing brand alignment to design retailer graphics, print catalogues, web icons, in-store collateral, and product packaging.• Designing weekly email layouts for #LugLive, a mobile platform with 10,000+ users.• Editing 1,500+ product images for the mobile app, eCommerce and social media to ensure consistency across platforms.

• Collected and visualized data while designing monthly internal newsletters and sales reports to target various audiences.• Supported Facebook Live shows as a social host by engaging with customer comments.• Responded to calls and addressed 2,750+ email inquiries regarding customer accounts & orders.• Maintained a 95%+ satisfaction rating with 600+ customer reviews.

Honours Bachelor Of Design, Design

Summa Cum Laude

Education record

Activities and Societies: Art Club President & Publicity Officer, LGBTQ+ Alliance Creative Coordinator, Prom Committee Publicity Officer.