Hailey Reid Email & Phone Number

Scholarship student at Indiana University's Kelley School of Business studying Marketing and International Business with a minor in Data Analytics. I am a student of leadership, organization success and customer experience. As a data focused results driven marketer and proven customer advocate, I excel at roles that connect people, demand customer advocacy, and seek excellence in quality.My passion of understanding global consumer trends and my curiosity to explore what is possible with customer intimacy has prepared me to contribute to teams meaningfully with confidence, accuracy and over weighted results. I am inclusive and seek diverse global experiences that will expand my impact on organizations I serve.

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  Customer Service And Sales Representative

  Aqua-Tots Swim Schools

  Apr 2021 - Aug 2024 - Louisville, Kentucky, United States

  Aqua-Tots Swim Schools offer lessons to young children wanting to learn to swim. Served as a Customer Service and Sales Representative for 3 and a half years which consist of the following roles:- Cold calling and selling swim lesson packages in person and over the phone. Achieved top sales associate for multiple sales contest earning top bonuses- Customer issue management - Lead client resolution and issue management and successfully resolved client scheduling issues, billing discrepancies and problem resolution, trusted to managed and lead swim school closing activities- Employee Training - Trained new employees on systems, processes and customer issue management- Swim School Operations - Scheduled classes, managed schedules, operated swimmer award programs - Pool Safety Certified- trained in CPR, life saving protocol and pool safety