Haimee Code Email and Phone Number
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Customer Success is the new black and I love that the industry is calling what my team does the essence of what inspired the many different roles I've had over my career. Consulting, training, education, coaching - ultimately it's all about the customer. Over the past 13 years, I have had the opportunity to build the foundations of the Customer Success team at LinkedIn Australia and experience the evolution of helping customers define value through the way they leverage LinkedIn to plan, hire and develop talent. I am passionate about the customer and helping them realise their goals around the future of work, optimising their ways of working and inspiring teams to succeed. Prior to LinkedIn, I was in a variety of roles in consulting, Learning and Development, education and coaching. I currently lead the Australia Customer Success Organisation in our Talent Solutions Business - 4 teams, 2 solution areas and 30+ phenomenal customer success managers that inspire & empower every customer to connect talent with opportunity and drive business value.I'm focused on developing talent and coaching the next generation of leaders. I have a pragmatic eye for efficiency, optimising process and love dreaming big as much as getting it done. My 2 gorgeous daughters keep me grounded and remind me how to have fun, stay patient and let my imagination run wild.
- Website:
- linkedin.com
- Employees:
- 23970
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Director, Customer Success, Australia And New ZealandLinkedinSydney, Nsw, Au
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Director, Customer Success, Australia & New ZealandLinkedin Oct 2022 - PresentSunnyvale, Ca, Us
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Head Of Customer Success, Australia + New ZealandLinkedin Apr 2018 - Oct 2022Sunnyvale, Ca, UsCustomer Success is everything from building relationships, understanding challenges and partnering with our customers to help them realise their goals with LinkedIn.It's a privilege to lead the Customer Success function across Australia consisting of Customer Success Managers in SMB, Enterprise, Academic and Government and Staffing across both our Learning and Hiring solution areas. We spend our time monitoring usage and adoption of LinkedIn's Enterprise solutions, and providing customers with both scaled and targeted training and education. Proactively engaging with customers at the right moments in the lifecycle enable us to increase adoption and engagement with the product and reduce churn.
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Head Of Customer Success, Smb + StaffingLinkedin Jan 2016 - Mar 2018Sunnyvale, Ca, UsLeading both the Corporate SMB and Staffing Customer Success Teams for Australia and New Zealand. Central to what we do, we help transform our partners into employers of choice, to help attract, develop and retain the best people in the market. How do we make our customers successful? We help them build their brand and social footprint, engage with their potential talent communities and recruit the best talent to take their business to the next level.Building out this new team in this space has seen some key initiatives drive some impressive results in both churn reduction, customer satisfaction and employee engagement. The launch, development and implementation of scaled webinars, face to face coaching sessions, churn clinic and the red accounts program are just some of the ways that my team has reduced churn across all segments whilst leading the region in operational tracking.
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Manager - Customer Success, Australia + New ZealandLinkedin Jun 2015 - Jan 2016Sunnyvale, Ca, UsIt's all about the customer. I lead a team of Customer Success professionals who demystify what success with LinkedIn is to the Corporate Small to Medium Business Market in Australia and New Zealand. Education, evangelism, technical and product expertise - we are here for our LinkedIn Talent Solutions Customers to partner with them to change the way they source talent for their business.
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Customer SuccessLinkedin May 2011 - Jun 2015Sunnyvale, Ca, UsLeading a team of Recruitment Product Consultants who partner with clients to implement LinkedIn's Talent Solutions across their recruitment function. Partnering with clients and recruitment leaders in Global, Regional and local businesses across Asia Pacific the Product Consulting team help drive best practice and innovative sourcing solutions to increase quality of hire, reduce cost per hire and increase a businesses ability to pipeline the best talent in the market. LinkedIn is the world's largest and most powerful professional network with more than 300+ million members and growing at 2 new members a second. LinkedIn connects the world's professionals to make them more productive and more successful.
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InvestorPixelone Oct 2013 - PresentThornleigh, Nsw, AuEstablished in 2013, Pixel One is an innovative and growing retailer and wholesaler specialising in photographic accessories. We distribute leading brands, including NiSi Filters, Sirui, Explorer, Novoflex and Visible Dust. -
Regional Learning & Development Facilitator Asia PacificMichael Page Oct 2007 - May 2011Addlestone, Weybridge, GbDevelopment and facilitation of training courses to groups varying in size from 4 participants up to 30+ participants. Engaging in learning and development consultation, design, development, assessment and facilitation of soft skill and technical training programs as well as evaluation of organisational training needs in both formal and informal Training Needs Analysis.Working in a regional role I was responsible for the development and customisation of L&D training programs for country-specific training across Asia Pacific and global training including Singapore, Japan, China (Shanghai & Beijing), Hong Kong, India, Malaysia, New Zealand, Poland, Spain, UK and Europe.Development and design of e-Learning modules for CRM, legislative and systems changes training. -
Service Quality Leader (Training)Macquarie Bank Dec 2006 - Oct 2007Sydney, Nsw, Au• Development and management of the Direct Service Team Learning and Development Infrastructure.• Design, development and facilitation of Soft Skill, Product and Systems training including but not limited to:• Cash Management Trust, Managed Investment Trusts, Superannuation Products, Equity Warrants, Sales Training, Leads & Value Adds, Induction Program, Effective Communication, CRM, Word, Outlook and all supplementary systems, Complaints Handling, Customer Service, Conflict Resolution and Internal Process Training.• Facilitation of Divisional Induction of employees across Direct Service and Operations.• Monthly Complaint reporting and analysis of Contact Centre Team issues. -
Team Leader (Secondment)Macquarie Bank Sep 2006 - Dec 2006Sydney, Nsw, Au• Implementation, monitoring and review of Service Level Agreements in the Direct Service Contact Centre.• Management of a team of 8 Direct Service Consultants.• Coached team members on performance issues, service levels, productivity, product and procedural knowledge.• Management of Service Levels on the Macquarie Property, Macquarie Private Wealth, Macquarie Adviser and Cash Management Generalist phone splits.• Management of client escalations and complaints face-to-face, via telephone and written correspondence.• Sign off on “out of procedure” items including risk items, after cut off redemptions and interest adjustments.• Conducted employee performance appraisals and probation reviews.• Conducted fortnightly coaching sessions with team members.
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Senior Direct Service ConsultantMacquarie Bank Jul 2005 - Sep 2006Sydney, Nsw, Au• Development and facilitation of “on-the-job” training modules for product, procedural and systems training across the contact centre.• Call coaching sessions conducted with new starters in the contact centre.• Superannuation specialist, responsible for the design, development and facilitation of training in the suite of superannuation products to contact centre staff.• Handling of escalated customer complaints via reception and the telephone.• Mentoring and buddying with new starters to the Direct Service Team.
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Retail ManagerMegasave Chemist - Erina Fair Nov 2003 - Jul 2005Managed a retail team of up to 20 pharmacy assistants, conducted specialised product, sales (companion selling) and customer service training for all staff on a regular basis. Managed Quality Care Pharmacy accreditation for the store. End of day banking and processing, merchandising and retail buying for the Vitamin and Nutrition Category. Dispensary Technician - dispensing up to 1000 scripts per day in peak times.
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Pharmacy AssistantCarlingford Court Chemworld Chemist Feb 2001 - Nov 2003Category Management of the Vitamin and Nutrition category including merchandising, buying and relationship management of Sales Rep relationships. Certified with Blackmores and Bullivants accrediation. Trained pharmacy team of 30 pharmacy assistants on best practice health and nutrition product training, companion selling and supplements.
Haimee Code Skills
Haimee Code Education Details
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Western Sydney UniversityInternational Economics -
Western Sydney UniversityInternational Studies
Frequently Asked Questions about Haimee Code
What company does Haimee Code work for?
Haimee Code works for Linkedin
What is Haimee Code's role at the current company?
Haimee Code's current role is Director, Customer Success, Australia and New Zealand.
What is Haimee Code's email address?
Haimee Code's email address is hc****@****din.com
What is Haimee Code's direct phone number?
Haimee Code's direct phone number is (650) 687*****
What schools did Haimee Code attend?
Haimee Code attended Western Sydney University, Western Sydney University.
What skills is Haimee Code known for?
Haimee Code has skills like Training, Recruiting, Linkedin, Training Delivery, Sourcing, Employer Branding, Strategic Sourcing, Leadership, Management, Awesomeness, Workshop Facilitation, Talent Acquisition.
Who are Haimee Code's colleagues?
Haimee Code's colleagues are Johnih3ng1016-090510 Doe, Learning Learning, Muhammad K, Mehmet Ilyas, Lalit Jat, Johnpgwdc Doe, Yueling Zeng.
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