Haitham Elshafie Email & Phone Number

Dubai, Ae

United Arab Emirates

Dubai, United Arab Emirates

 Played a vital role in reviewing/ assessing the whole operations team (Skills, Processes, and system capabilities) for restructuring to increase the productivity and efficiency. Handled all EBP business and managed to achieve the assigned goal during the spike in the market. Contributed in value stream mapping ( VSM) project which increased the team and process efficiency. Apply lean approach to our processes for continuous enhancement. Implemented Quality Assurance framework for direct reports to improve governance and controls. Communication effectively with all stake holders internally and externally. Contributing in business outsource project and TPA management. Managing the administration unit (18 staff members) for the Group Life and Group Medical business, across the 5 Gulf Countries. Played a pivotal role in the deployment of new workflow system by project managing, deployment, testing and training. Impact: Improved productivity by 30%"  Decreased TAT for specific tasks from 5 to 3 days through increasing efficiency of the team members. Responsible for coaching, training and developing the skills of the team members, providing constructive feedback, recognition and motivation.  Representing MetLife in Dubai Health Authority (DHA) operational forum. Frequent meetings with clients and intermediaries, to resolve any operational related issues. Worked closely with Sales & Portfolio Management teams to maintain high customer satisfaction and timely closure of all New and Renewal insurance contracts. Continuously improved processes to support organizational goals.

Dubai, United Arab Emirates

 Responsible and accountable for developing and maintaining the relationship with the clients. Recommend required strategies and translate the requirements of the Corporate Clients into action plans. Responsible for the collection of due premiums by regular and systematic follow-ups with clients. Conduct frequent meetings with the clients to review the service standards and solve any issues. Launching the company's administration portal (E-services) with the assigned clients, and educating them on using the new digital platform with presentations and one-on-one trainings with client's HR representatives and with intermediaries. Educating the clients via presentations on processes/requirements for the ongoing administration of the policy.

The Hague Area, Netherlands

 Handling the daily activities of the hotel reception such as check-in, check-out and reservations. Answering the calls from the hotel rooms for any required assistance. Maintaining all the required records for the hotel guests.

Alexandria , Egypt