Haitham Ibrahim Email and Phone Number

Developing a digital presence for the Wholesale Banking Group (bank wide Initiatives), transforming existing processes, and achieving lead conversion.-Drive business opportunities by optimizing digital processes and developing unique value propositions through digital review optimization.-Monitoring and evaluating product performance to facilitate continuous iteration and improvement.-Partner with IT, business & other stakeholders to manage roadmap for digital products, ensuring that the milestones are achieved on time for a successful project delivery.-Oversee requirements discovery, solution design, feature development, and user acceptance testing.-Designing a lean process to minimize the wastage of time and realigning the operational activities to improve work flow efficiency.-Experience working on different methodologies including Agile (kanban, scrum, XP & lean) and waterfall.-Working on creating a digital presence to provide seamless CX/UX-Experience in onboarding the vendor for digital solutions, including document preparation/review (BRD, BCD, RFP) , obtaining stakeholder and finance approval, Preparation of vendor score card and recommendations note to the tender committee on commercial terms and contract awarding.-Hold Excellence in vendor management including product demos, product review, Product scoping , functional and technical analysis inline with business requirements.-Great at using AI tools for video presentations (self explanatory) ,product scoping and development

First SME Digital Business Banking in Dubai ,UAE-Part of the beta and application development phase.-Directly coordinating with Business and IT department for product enhancement.-Coordinating with the stakeholders and customers for UAT and launching of the application officially-Account opening, customer due diligence, compliance, high risk assessment profiling, AML review and managing account profiles.

Video/face digital banking - priority- private segment-Part of the Beta testing Phase - A very first virtual branch prototype designed to be ready before hand and launch when the market demands.- Working with Cross functional teams to help design and built the product and process- Directly coordinating with customers and all stakeholders to help understand the gap and redesigning the process according to customer's need.- Concisely testing the systems , working closely with IT on UAT to ensure the journey of an end user is pleasent.

• Handling customers’ enquiries through private wall platform.• Working closely with the team leader for the assignment of cases to clear the pipeline andmonitor the queue to achieve better SLA.• Trained to reply to the customers on social media platform and handling escalations• Worked on Sprinklr application to manage social media replies.

• Responsible to fix appointments and present a product that caters their business needs.• F2F sales, Tele-sales, making quotations, annual contracts, invoices, data base management onexcel and word, maintaining clients list, dealing with clients at corporate level