• Provided comprehensive IT support to employees through a ticketing system, ensuring swift and efficient resolution of technical issues.• Worked as a Cloud Administrator on Microsoft Azure, managing virtual machines, storage accounts, and resource groups for optimal performance and scalability.• Expert in Azure cloud services, with hands-on experience planning, designing, and transforming environments from on-premises to the cloud.• Deployed, configured, and maintained Azure Active… Show more • Provided comprehensive IT support to employees through a ticketing system, ensuring swift and efficient resolution of technical issues.• Worked as a Cloud Administrator on Microsoft Azure, managing virtual machines, storage accounts, and resource groups for optimal performance and scalability.• Expert in Azure cloud services, with hands-on experience planning, designing, and transforming environments from on-premises to the cloud.• Deployed, configured, and maintained Azure Active Directory (AAD), integrating AAD Single Sign-On (SSO) with various applications.• Diagnosed and troubleshot hardware, software, and network issues, minimizing downtime and maintaining productivity.• Created, modified, and disabled user accounts in Active Directory, ensuring proper access management and security.• Managed Exchange, including email accounts, distribution lists, and shared mailboxes, facilitating seamless communication across the organization.• Controlled file and folder permissions for authenticated users in Active Directory, ensuring compliance with data access policies.• Managed silent software installations and updates via Microsoft Intune, ensuring secure and consistent application deployment across environments.• Monitored daily backups and resolved failed jobs using ArcServer, ensuring data integrity and disaster recovery readiness.• Monitored and managed infrastructure using OpsRamp, maintaining optimal performance and uptime through proactive alerting and incident response.• Led on-premise to Microsoft Teams migration, using fly migration to ensure seamless data transfer and minimal downtime.• Planned and executed Jira, Confluence, and Bitbucket migration from on-premise to Atlassian Cloud, enhancing performance, scalability, and security.• Implemented School Data Sync (SDS) for multiple schools, automating and streamlining the integration of student, teacher, and class information, improving workflow and data management. Show less

• Performing formatting and full OS installation with all needed software.• Diagnosing and resolving hardware/software connectivity issues.• Assisting in troubleshooting user problems relating to Microsoft® Windows® operating systems. (XP, Vista, 7, 8, Server 2008), Microsoft® Office® (2003, 2007, 2010, 2013).• Performing and installing upgrades and patches and other software and drivers and essential desktop troubleshooting.• Monitoring Antivirus Status and Alerts, and… Show more • Performing formatting and full OS installation with all needed software.• Diagnosing and resolving hardware/software connectivity issues.• Assisting in troubleshooting user problems relating to Microsoft® Windows® operating systems. (XP, Vista, 7, 8, Server 2008), Microsoft® Office® (2003, 2007, 2010, 2013).• Performing and installing upgrades and patches and other software and drivers and essential desktop troubleshooting.• Monitoring Antivirus Status and Alerts, and performing a safe infections removal and fixes.• Managing user profiles and accounts, outlook and email.• Performing data backup and restore and managing accesses to shared folders.• Working familiarly with both Workgroup and Domain environments and managing user and computer objects within Active Directory and OU’s.• Administrating MS Exchange (creating Mailboxes and configure their features)• Configuring and troubleshooting of various web applications used by the department including user login accounts, connection, access, and any installation prerequisites.• Managing network and desktop printers including driver’s installation, connection troubleshooting, consumables ordering and replacement and inventory reporting.• Troubleshooting & resolving LAN, WLAN, VPN, and IP Telephony connection issues.• Configuring &troubleshooting Email services on MS Outlook®, Mobile Devices (Blackberry, Pads, Tabs and Tablet Pc’s, Android, etc..).• Performing troubleshooting and standard support for Smartphones (mainly Android, Blackberry, Apple) Show less

• Provide first level troubleshooting and resolution issues in helpdesk environment and documented all calls in HP SM and Tivoli ticketing system.• Managing Active Directory users and computers which includes creating, disabling, modifying, and moving accounts.• Managing Exchange server which includes creating mailbox, mail contacts, granting permissions to book meetings rooms and access shared mailboxes. • Assisting and resolving users issues remotely using R.C, Dameware, and… Show more • Provide first level troubleshooting and resolution issues in helpdesk environment and documented all calls in HP SM and Tivoli ticketing system.• Managing Active Directory users and computers which includes creating, disabling, modifying, and moving accounts.• Managing Exchange server which includes creating mailbox, mail contacts, granting permissions to book meetings rooms and access shared mailboxes. • Assisting and resolving users issues remotely using R.C, Dameware, and microsoft Lync.• Application support for variety of windows application such as Microsoft office. • Managing Share points sites access permissions, shared documents, creating share point groups with different permissions level.• Assisting users with RSA management to connect to VPN from home.• Archiving outlook mailboxes using Enterprise Vault or creating PST files.• Escalated issues as needed and maintained communication with customer and technical teams. Show less

• Identify, analyze, obtain details and resolves client issues via phone, email and automated tickets.• Adhered to all established call handling policies and procedures, including documentation of proper call detail into the required logging tool using professional telephony techniques.• Provide technical advice and guidance to users in the operation of software and hardware, as well as operating and network system. • Performed remote hand works and professional services in timely… Show more • Identify, analyze, obtain details and resolves client issues via phone, email and automated tickets.• Adhered to all established call handling policies and procedures, including documentation of proper call detail into the required logging tool using professional telephony techniques.• Provide technical advice and guidance to users in the operation of software and hardware, as well as operating and network system. • Performed remote hand works and professional services in timely fashion for our collocation customers.• Escalated issues as needed and dispatching field engineers once faulty part has been identified.• Monitored the progress of cases up to fixed resolved status.• Followed case ownership guidelines for each case and closed it, when resolved, according to the agreed procedure to ensure resolution of client’s request in timely manner.• Verified ticket information’s accuracy ensuring that appropriate severity level was set and updated the toolset with any additional information when required.• Notifying and liaising with resolution groups including incidents of all critical and major impact cases.• Made critical decisions, actioned, and reported them to the Service Desk Supervisor. • Consistently earned positive evaluations for excellent job performance and technical support.• Documentation of the work being done, planning for new projects and updating wikis. Show less