Strategic Leadership and Alignment:Develop and implement the overall strategy for learning operations, ensuring alignment with the organization’s goals and learner needs.Oversee the planning, coordination, and delivery of learning programs to ensure high-quality learning experiences.Team Leadership and Management:Manage and mentor senior team members, including the Sr. Ops Specialist, Quality Manager, and MEL Lead.Foster a collaborative and high-performing work environment across all teams within the Ops & Quality department.Delegate responsibilities effectively, monitor team performance, and provide ongoing feedback and coaching.Quality Assurance and Continuous Improvement:Establish and maintain quality assurance standards for learning programs and the overall organizational processes ensuring compliance with internal and external benchmarks.Lead efforts to continuously improve programs and processes through feedback loops and data-driven decision-making.Promote a culture of continuous improvement by leveraging methodologies.Data Management, Reporting, and MEL Integration:Oversee the integration of MEL processes into program design and delivery, ensuring effective monitoring and evaluation of learning outcomes.Ensure that actionable insights derived from MEL activities are incorporated into program improvements and strategic planning.Stakeholder Engagement and Collaboration:Collaborate with cross-functional teams—including product, marketing, and customer support—to ensure smooth program delivery.Engage with external partners, funders, and other stakeholders to align learning operations with stakeholder needs.Operational Excellence and Governance:Ensure the Learning Operations department adheres to internal policies, service-level agreements (SLAs), and compliance standards.Develop and manage operational processes to enhance efficiency and effectiveness.Oversee budget planning and resource allocation to support the department’s objectives.

Support startups in different stagesMentor founders and cofounders to accelerate their businessGuide founders and managers to drive and navigate their businessesHelp with Business modeling and customer experience processes

Build a team of Administration, Sales, Marketing, Technical trainers, and SW engineers.Make sure that the company is meeting ISO 9001 quality standards and Engineering syndicate accreditation standards. As a board member, I was part of all the strategic decisions inside AMIT. Evaluated the success of training programs and recommended improvements to uppermanagement to enhance effectiveness.Selected and assigned instructors to conduct specific training programs.Analyzed the effectiveness of training programs at all levels and recommended updates.Coach Instructors to enhance their feedback.Manage all training operations inside AMITManage sales, marketing, and customer service teams to achieve all the required targets on alllevels.Hire New instructors and build communications channels with them.Conducted orientation sessions for new students.Conducted different soft skills training programs.Trained staff during demonstrations, meetings, conferences, and workshops.Support in managing the Software development team. Manage freelancer developers to deliver high-quality products. Recruit for other companies and support the HR activities.

Manage Elshiekh Zayed and Maadi branches operations.Deliver soft skills training and make career advising sessions.Manage the CRM to build long relations with clients and customers. Support coordination team to assign trainers and instructors.Support other branch managers to achieve their targets. Manage the team to deliver high-quality corporate training.

Responded to all customer inquiries.lead and created back office team to check all created activities and communicate with other departments at the client-side.Deliver coaching skills training to old team members.Deliver Customer service, selling through customer service, business Etiquette, complaint handling training to 20+ batches of employees.Created quality assurance automated system for call center agents observation using excel.Lead follow-up team to achieve a High level of customer satisfaction.Lead the complaint team to improve and enhance the quality of service delivered.