- Develop and execute partnership strategies to drive revenue growth and increase market share.- Establish and maintain strong relationships with key partners and stakeholders.- Negotiate and close deals with new partners, including food suppliers.- Analyze partnership performance metrics and adjust strategies as needed.- Collaborate cross-functionally with sales,marketing, and product teams to ensure successful partnerships.- Holding Quarterly Business reviews : 1- Analyzing supplier sales pattern ( QTY/GMV) to Identify growth or decrease 2- Supplier WOB 3- Supplier logistics & operational performance - Handling day to day cases on supplier account(Financial / operational / logistical)- contractual renewals

- Managed order management processes between food suppliers and restaurants, ensuring timely and accurate delivery.- Handled cash and credit vendors, ensuring timely and accurate payment.- Deal with restaurant requests and managed SLA and satisfaction rates to ensure a positive customer experience.- Managed relationships with food suppliers and restaurants, cultivating strong partnerships and resolving conflicts to maintain high satisfaction rates.- Negotiated contract. terms with food suppliers.- Handling delay content managing process.

Handle new order calls, follow up and complain calls. - Support the complaint handling team. -Manage a team of 20 agents in behalf of the supervisor. -Organize the team meeting, trainings and outings. - Train the team for the new promotions and products. - Support the quality assurance team and train the failed agents. -Stick to the company target regarding to the sales, quality and customer satisfaction. -Made a presentation of a project to improve the company applications which was totally accepted from the call center manager.

Responsible for ADSL installation and Support services in Our Exchanges and in our Customer’s Place..Handle all SRs related to ADSL Service (New request, rejection Update, Customer Satisfaction, delay, welcome call, schedule,, Self-Installation, Billing )Duties and responsibility: - Insure Customer Cases are well handled in our Exchanges in the best time and Quality.- Ensure Visits are handled in a timely manner and with the best Quality- Handle assigned SRs within agreed SL (1 working day)- Follow up with second line “Technical or Coordinators ” to make sure that all escalated problems -Instant reply to any received e-mail within max 24 hours -Ensure that all needed info is delivered to customers within Call “Welcome-schedule– Fails – Satisfaction - Delay”-Ensure that no wrong or missing transactions are done in (Welcome & schedule calls)-Ensure Billing creation and adding correct offer as mentioned in SR and escalating pending cases and follow up till resolution