Haitham Refaay Email & Phone Number

Egypt

Egypt

In my current role, I manage a software team responsible for the development and integration of our preoperatory products. I oversee the creation and implementation of innovative solutions, including PIXIE IPTV, the I-Sense platform, IVR self-service systems, and a signage solution. Additionally, I manage vendor relationships, ensuring smooth collaboration, and contribute to presales and sales activities to support business growth. My leadership combines technical oversight with strategic partnership management, driving our team's success in delivering cutting-edge products that meet client expectations and market demands

Egypt

In my role, I lead a team responsible for developing IVR solutions and building middleware to integrate with critical backend systems. This includes working with core banking platforms, credit card systems, and other financial services in the banking sector. Additionally, I oversee integration with telecom infrastructure, such as prepaid and postpaid systems, as well as CRM platforms. My team’s expertise ensures seamless connectivity between front-end applications and backend systems, optimizing operational efficiency and customer experience across both industries.

Manage the Technical Team who are response for o Designs, Implements and supports the telephony infrastructure including: Avaya CM, SIP, Session Border controllers, VoIP. o Implement, maintain and troubleshoot Avaya IVR Voice portal and Experience Portal.o Other job functions will be to assist in the planning, design, implementation and management of projects that may include new locations or deploying new technologies across the network. o Execute project work related to the Voice support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor(s). Manage the Technical Team who are response for • Technical support and consultation for some of Sybase products:(PowerBuilder, Adaptive Server Anywhere, DB engine, Enterprise Application Server (Jaguar), Power Designer and Syvase Adaptive Server Enterprise).