Managing region specific C&B operation in full - managed 2 annual increments, 2 devaluation increments and several salary adjustments .Working closely with leadership on region specific population related matters - promotion, title amendments and reporting lines changes.Managing population grievances and complaints and works on or supervises solutions - 0 escalation to date.Managing People’s team (3) local vendors’ managementManaging local team business resources distribution, collection and renewals.Managing region specific personnel operation in full.Aligning closely with other departments’ head on country related issues to ensure solution.Managing Legal (2 legal cases in KSA and a legal escalation in EG) and IT consultants Supervises facility managementWorking cross-regional and cross-functional within People team to fulfil new initiatives (Performance, JDs and engagement enhancements)

Managing country specific C&B operation in full - managed 2 annual increments, 2 devaluation increments and several salary adjustments .Working closely with leadership on country specific population related matters - promotion, title amendments and reporting lines changes.Managing population grievances and complaints and works on or supervises solutions - 0 escalation to date.Managing People’s team (2) & local vendors’ managementManaging local team business resources distribution, collection and renewals.Managing country specific personnel operation in full.Aligning closely with other departments’ head on country related issues to ensure solution.Managing Legal and IT consultants Supervises facility managementWorking cross-regional and cross-functional within People team to fulfil new initiatives (Performance, JDs and engagement enhancements)

• Manage appointing the best calibers in the market in a way that improves work efficiency and achieves the company vision• Support in the assessment of organizational needs, charts and the design, implementation and evaluation of programs & projects that facilitates professional development of the organization• Govern and own the assigned sectors' Annual Performance Management system (SAP)• Provide expertise and support regarding manpower planning, staffing & redeployment to the assigned sectors' heads and championing & implementing the corresponding processes • Assist in designing and implementing the annual training strategy to help the business grow through it employees and its Learning & Development initiatives. Furthermore, the role is to develop and enhance the business’s talent• Develop strategy with OD & Training Manager to position Egypt Foods Group as an employer of choice in the market• Manage orientation and onboarding processes• Manage employees’ relation and confidentiality

Manage employee relationsLiaise between local task force and regional directionsManage task force conversion from FTE to PTE

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Manage the Talent Management team and function including handling the recruitment cycle in all its aspects, all training activities and OD projects.Handle and deliver the on-boarding and orientation sessions for all new hiresContributed with job description modifications projectHold meetings with external training/recruitment providers for offers discussion to select the best vendor and handle all training logistics and evaluationsPrepare the annual manpower plan with coordination with Compensation and Benefits Supervisor, Human resources manager and all other unit directorsCreated Recruitment, Training and On-boarding policies, Performance Management, Motivation and Awards procedures and relevant forms

• Prepare the annual manpower plan with coordination with the Unit Coordinators to estimate thehiring needs for each Unit• Plan and monitor the implementation of the manpower plan in addition to the recruitment objectives to ensure their effective and efficient realization• Monitor the recruitment function in terms of advertising, screening and interviewing processes to assure that the quality standards are being maintained• Conduct competency-based interviews, if needed, to assess the candidates qualifications and competencies• Inform all the concerned parties of new hires, internal transfers or rehire cases to facilitate the hiring process• Submit Recruitment Process Review Report on a quarterly basis to illustrate the implementation of the recruitment objectives• Set the annual plan for the job descriptions to determine which one to be updated and/or created• Review the updated/created job descriptions and monitor the progress of the process to ensure its timely completion• Recommend developments to the recruitment tools in order to assure they are up to the quality standards• Evaluate the different employment fairs to select the most convenient ones• Coordinate and attend the employment fairs to ensure that the company is well presented• Participate in the HR orientation sessions for the new hires to increase their awareness of the company policy• Participate in delivering the Core Competencies sessions to the newly hired employees • Work on HR system (HITS) to keep it updated with the required data• Provide overall assistance to the HR teams• Creating required documents and processes and improving existing ones.

• Basically assigned to recruitment of: junior levels, mid-level as well as blue collars.• Assigned to help with personal issues and contracts.• Taking part in training starting from logistics ending with delivering the training.• Participating in establishing and modifying some salary scales based on Surveys.• Ensure the recruitment needs are met in a timely, cost effective and professional manner.• Partner with the business to establish hiring profiles and parameters. • Build and manage relationships with recruitment agencies. • Utilize Edrak branding to ensure candidates and new hires experience graciousness throughout process. • Follow up and coordinate with recruitment channels.• Execute pre-screening and/or final phone/face to face interviews for junior & mid-level posts & supports all parties in concern with assessment.• Submit candidate’s offers and follow up until placing.• Coordinate with universities, events in relation to targeted hires …..• Proactive coordination with departments for interviews.• Support HRMs with weekly update on recruitment progress.• Implement the initial screening of and interviews for candidates• Use external sources of recruitment aiming to attract the best possible pool of candidates.• Develop a pool of profiled CVs of suitable candidates in the different areas required for the company.• Obtain references for the selected employees• Make selection recommendation for departmental management• Prepare the recruitment adds in different media• Responsible for classifications and handling all CV's for hiring process.• Responsible for updating corporate recruitment/ HR website, (updating & posting jobs, filtering CVs.)

• Handling all company requirements/ paper work.• Planning and recruiting.• Establishing Hierarchy and reporting system.• Creating reports for performance and appraisals.• Aiding and assisting Operations in decision making.• Preparing training materials and delivering training.• Assessing Budgeting, expenses and anticipated profit.• Researching market salary disposition.• Aiding on supply issues and fulfilling all operation requirements.

●Handling all team inquires.●Supporting team member are all able to meet the targets.●Handling escalations and managerial call backs.●Motivating team members.●Guiding team members through systems and skill transferring andinformation.●Acting on Behalf of team manager when s/he are not available.●Assuring sales opportunities are handled at best.●Assuring quality of service provided.●Monitoring quality of performance of team members.●Validating sales and assuring minimal chargeback.●Working in liaison with all other teams and company functions.●Handling trackers and reports required by client.●Training teams members and updating them to new techniques and businessrules.●Assuring all metrics is being met.●Coming up with new ideas and techniques to improve both business andenvironment.

Act as a front-line interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.Own and manage the client relationship: resolving calls efficiently and effectively.- Ensure service level agreements are met and maintained.- Work as part of a team to ensure offering world-class Customer Service at all times.- Be proactive in regards to the improvement of processes and procedures.- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.- Mentor and support new employees.- Use the job tools (telephone and computer) effectively.- Meeting service level in handling all transactions measured through productivity reports.- Accuracy in handling all assigned tasks.- Attendance and punctuality.- Maintain professional work relationships with colleagues, supervisor and manager.- Teamwork spirit.- Flexibility.

Organizing and analyzing the reasons of repeat calls.