Haitham Al-Sulmy , Cisa, Itil, Ifce Email & Phone Number

Riyadh, Saudi Arabia

- Managing the IT application operations, database management, platform engineering activities for both internal and external customers. - Responsible of overall performance, quality and delivery of the services. - Setting goals and KPI’s as well as monitoring its delivery. - Setting department standards and ensuring the overall implementation of such.

Riyadh, Saudi Arabia

• Managing IT Audit function within STC Channels group
• Preparing, managing and implementing IT audit universe and 3 year plan for IT audits
• Managing IT audit plan implementations
• Managing the staffing of IT audit team through direct employment or secondment.

Riyadh, Saudi Arabia

• Managing the IT application support, database management, infrastructure activities within THIQAH and external customers.
• Responsible of overall performance, quality and delivery of the department.
• Setting department goals and KPI’s as well as monitoring its delivery.
• Setting department standards and ensuring the overall implementation of such standards.
• Manage the performance and operation of 3rd party vendors and suppliers within the department.
• Managing and… Show more

Riyadh

• Managing the IT audit team within MEDGULF.
• Planning of audit department three-year plan.
• Performing all IT audit understandings of IT and related business systems activities.
• Performing all IT audit program planning activities including risks definition, controls identification and test requirements.
• Managing the implementation of IT audit program for various aspects over the different IT functions, applications and infrastructure.
• Management and development of IT… Show more

Riyadh

• Managing the IT infrastructure, data center and call center operations within TCC Company.
• Managing the hosting solution provided to TCC customers.
• Pricing, evaluating and managing the customer relation with TCC IT dept.
• Generate and deliver the service level reports to the customer as per the service level contract.
• Develop and implement the change and release management processes.
• Review of service level contract with the customer regularly.

Riyadh

• Managing the provided SLA’s to the customer as per the service level contract agreed.
• Managing the service delivery function within the project operation department where it includes change and release management.
• Managing the Information security function within the project operation department.
• Managing the business continuity function within the project operation department.
• Generate and deliver the service level reports to the customer as per the service level… Show more
• Generate and deliver the service level reports to the customer as per the service level contract.

Riyadh

• Managing the IT service continuity function within the IT department.
• Managing the process of introducing new applications and services within the bank to the disaster recovery data center.
• Monitoring of major incidents to the IT infrastructure and reporting to both IT management and business risk group.
• Management of the of service continuity framework within alinma IT in terms of policy, standards, processes and procedure in accordance to ITIL standards.
• Management of… Show more
• Management of the service continuity regular tests of the bank services in the disaster recovery with the business and IT.

Riyadh

• Accountable before the CIO and CEO for the implementation and sustainability of the IT Service Continuity and disaster recovery site.
• responsibility of representing IT in Alinma BC Steering Committee and Crisis Management Team chaired by the CRO and the CEO respectively.
• Orchestrated a team of 12 subject matter experts in multiple disciplines for the purpose of designing, building and commissioning of Alinma Disaster Recovery Center (DRC).
• Managed the development… Show more Accountable before the CIO and CEO for the implementation and sustainability of the IT Service Continuity and disaster recovery site.
• Managed the development of Alinma IT DR strategy based on business requirements.
• Managed the process of establishing mapping all IT DR systems to the business Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).

Riyadh

• Responsibility before the CIO for the delivery of reports and analysis of IT changes over the year.
• Managing a team of two for the evaluation, analysis and approval of any IT change to systems.
• Management, development and enhancement of IT change process, procedures and policies.
• Management and enhancement of change management process on the bank related tools.
• Delivery of awareness program to the IT regarding the change management process and how to release… Show more
• Delivery of awareness program to the IT regarding the change management process and how to release changes.

Riyadh

• Assistant project manager of IT enterprise management team for the implementation of all tools and ITIL processes in the project scope such as incident management, release management, user acceptance testing, change.
• Responsibility before the project manager on the complete technical path of the project in respect to delivering the needed hardware and infrastructure as well as the customizations of the processes into their related.
• Assistance into the creation… Show more
• Assistance into the creation of all related IT policies, procedures and processes within the project scope.
• Participation in the design and development of several processes such as change management, incident management, release management, etc…
• Management of the component, functionality and UAT testing for all of the IT service management suits. Show less

Riyadh

• Management of service desk unit covering the entire central region and serving more than 4000 employees.
• Management of Incident management unit and the quality control of incident resolution.
• Responsibility before the IT Department manager for the delivery of trend analysis reports for the incidents within the central region.
• Review, evaluate and manage the vendor’s payments and contracts that are related to IT support.
• Budgeting and planning of all end user equipment’s… Show more
• Budgeting and planning of all end user equipment’s requirements such as PC’s, printers, etc…

Riyadh

- building and maintaining a network to remotely manage and maintain communication and network devices remotely for STC.