1. Professional Developmentcompleted numerous courses and earned certificates in various car brands, including Jeep, Dodge, RAM, Chrysler, KIA, Peugeot, Citroen, Nissan, Mercedes-Benz, GEELY, and Subaru.2. Training and Leadershipconducted extensive product OJT training for salespeople and service advisors, even during my role as a workshop team leader (Jeep, Dodge, RAM, and Chrysler).presenting Subaru vehicles to sales team during my role as a service manager.successfully coached and mentored service advisors, achieving above 90% customer satisfaction at Subaru.3. Sales and Service Initiativesimplemented sales training about the Advanced Driving Safety Systems for the sales team at El Saba Auto.initiated various training sessions for technical and non-Technical personnel to enhance the performance of service advisors.4. Spare Parts Expertiseproficient in multiple spare parts programs, assisting individuals across different brands to ease their job.5. Product Launchplayed a key role in the successful launch of the Citroen C4X ,C5 AIRCROSS,GEELY NEW COOLRAY,OKAVANGO and GX3PRO6. Sales and Management CoursesI completed various sales and sales management courses at Citroen and different books and audiobooks in sales, further enhancing my expertise in the automotive industry. Selling new vehicles during my time as a service manager brought me a sense of accomplishment, fueled by the trust of clients and the multiple referrals I received. 7. Continuous Learningconsistently invested time in reading and watching materials on sales, communication, emotional intelligence, presentation skills, leadership, and customer service, reflecting a genuine passion for professional growth8. Making a lot of video demos for the technicians, salespeople and service advisors