Haitham Amin Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

 Conducting a needs analysis and updating the training plan to address new requirements and raise issues. Implementing training sessions as per the plan, monitoring evaluation forms, and making necessary corrective actions. Developing presentations and training materials for customer service staff and salespeople. Delivering product knowledge sessions. Designing and maintaining a dynamic dashboard to track all training activities.

Egypt

•Throughout the 3 branches and 4 sub-dealers, handle any strange technical problems.•Apply OJT (on-the-job training) to new technologies, diagnostic procedures, failures that keep happening, etc.•Determine the sales and after-sales team's training and development needs and address them to guarantee that both technical competency and a high degree of nontechnical abilities are attained.•Turn any particular technical concerns or diagnostic processes into informative videos and distribute them to all branches (Visualization project)•Create a strong diagnostic team to handle all the challenging issues •Keeping an eye on all technical reports, ensuring their quality, and attaching the supporting documentation •Delivering training sessions that include NPS (Net Promoter Score) evaluation and reaching an accomplishment percentage over 95%.•The completion of more than 100 hours of technical and non-technical training this year•giving several product launch sessions (C4X and New C5), as well as numerous orientation events for newly hired employees and one new sub-dealer.

6Th Of October, Cairo, Egypt

•Handle customers’ issues and complaints with the service department to ensure their satisfaction.•Carry out staff evaluations and appraisals.•Monitor the daily workflow of the service center ensuring that the process and all procedures are efficiently carried out.•Identify and address the training and development needs to ensure technical capability and a high level of skills are achieved.•Establish new quality control checks to ensure work quality is achieved.•Generate service package promotions.•Provide technical assistance and support on complex technical issues.•Prepare the newly hired staff training plans to ensure that they are meeting the SOP

6 October Cairo

•Handle customers’ issues and complaints with the service department to ensure their satisfaction.•Carry out staff evaluations and appraisals. •Monitor the daily work flow of the service center ensuring that the process and all procedures are efficiently carried out.•Identify and address the training and development needs to ensure technical capability and high level of skills are achieved. •Establish new quality control checks to ensure work quality is achieved. •Generate service packages promotions. •Provide technical assistance and support on difficult technical issues. •Prepare the newly hired staff training plans to ensure that they are meeting the SOP

Cairo, Egypt

Cairo Governorate, Egypt

•Handle all odd technical cases across the 6 dealership branches.•Perform OJT (On Job Training) for new technologies, new diagnostic steps, repeat failures, etc.•Identify and address the training and development needs of the after-sales team to ensure technical capability and a high level of skills are achieved.•Provide the latest products of special tools and import the diagnostic tools from the international market.•Perform an action plan for the next year and follow its implementation. •Prepare all the technicians and engineers for any technical event •Take some special technical issues or diagnosing steps and make them into useful videos and share them with all branches•build a strong diagnosing team to face all the difficult problems•Make plans for any certificate programs with all service managers and implement them.•Develop myself and my team with the latest technical info.

Cairo, 6 October

1. Handle all odd technical cases across the dealership branches. 2. Perform OJT (On Job Training) for new technologies, new diagnostic steps, repeat failures, …etc. 3. Establish new quality control checks to ensure quality work is achieved through field visits. 4. Identify and address the training and development needs to the after sales manager to ensure technical capability and high level of skills are achieved. 5. Locate and publish the new service bulletin technical news and recalls to the service staff insuring the full understanding and the capability to be implemented in the workshop floor. 6. Provide the latest products of special tools and importing the diagnostic tools from the international market. 7. Communicate with CGE for DTECs. 8. Perform action plan for the next year and follow its implementation. 9. Distribute technical/quality information coming from CGE to dealership workshop engineers, parts, and warranty. 10. Communicate with CGE for any technical related issues.

Egypt

Troublshooting and Daignosing a complicated problems and the other general team leader responsibilities

Riadh

The same responsibilities in EZZ-El Arab

Bachelor'S Degree, Automotive Engineering Technology, Good

Activities and Societies: eight courses in FORD agency . six courses in BOSCH A-Part Automotive Departmwnt in Mattaria

Master Of Business Administration - Mba

92%

Activities and Societies: Gym,Ping pong and Football High secondray school