Haitham Momani Email & Phone Number

Amman, Jordan

• The implementation of server-side software, including EyeBank®, EyeCloud® and EyePay® Network.• Monitoring server-side key metrics, such as license expiry, Engines search time and capacity, storage space, and backups.• Planning and managing the installation and implementation of hardware and software at client branches and sites.• Planning and managing delivery and implementation of client-side software updates.• Planning and managing preventive maintenance and ensuring compliance with contracts regarding frequency and reporting. • Creating and maintaining customer branches inventory, including software packages installed, versions, hardware, and serial numbers, as well as visits history.• Test and quality-assure the latest software components delivered from Software Department. • Test all new software and hardware components to ensure quality and readiness for field deployment. • Create and accumulate (from deployment officers) regular reports, such as:o Implementation progress reports.o Performance reportso Inventory reports.

Amman, Jordan

• Direct and coordinate a team of tech support specialists/help desk technicians• Prioritize IT-related problems as they come into the Help Desk and escalate when necessary• Assign problems/tasks to tech support specialists• Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur• Analyze situations and determine resources needed to solve them• Make decisions quickly, often with limited information• Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas and, if warranted, implement corrective actions• Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records

Jordan

Dealing with international projects and MENA regions, by Dealing with I mean is to handle the quality assurance toverify the accuracy and reliability of the project.The connection between the project manager and the programmers and the technical team.

Amman, Jordan

in this position, my responsibilities were to install the IrisGuard system on PCs and ATM machines in hardware andsoftware, and training the customer how to use and how enroll an Iris to the system. and in addition to 24 hourssupport through email, WhatsApp, and Teamviewer