- Established productive, professional relationships, monitor, and increased customers satisfaction.- Managed the operational efficiency, designed processes, removed waste, and increased quality. - Developed and monitored new business opportunities and revenue streams.- Participated in all levels regarding the development of business strategies and tactics.- Designed all templates related to company business (Proposals, Presentations, Profile, etc.).- Participated in the development of new prospects and handle relationships with vendors.

- Identified new processes or alternatives to resolve problems and enhance operations by 35%.- Performed an alternative analysis and helped in the digital transformation.- Managed, monitored and maintained all systems, applications, and custom business processes.- Facilitated the planning and definition of project scope, goals, and deliverables.- Developed a detailed work plans, including WPS, project milestones, risk assessment and timelines.

- Performed resource planning, deployment, tracking and reporting for all assigned team members.- Trained and mentored the team in terms of their job performance, behaviors, and competencies.- Developed, maintained, trended, and reported Key Performance Indicators.- Lead and directed the team in problem identification, problem solving and continuous improvement.

- Developed and implemented .NET code for large enterprise applications (e.g., Kuwait civil ID).- Designed mockups, documentations, and user stories for applications.- Defined the data storage strategy and implementation roadmaps.- Developed automation scripts for robotic process automation (RBA).

- Experienced with PHP, Apache, MySQL, JavaScript, jQuery, HTML, CSS.- Developed complete solutions including planning, architect, design, implement and deployment.- Performed quality assurance activities including, code reviews and unit testing.

- Worked with stakeholders to complete projects from conception, mockups, web design, branding.- Curated effective content to communicate brand messages in fresh, reactive ways.- Experienced knowledge in web standards, responsive design, usability, and user experience.

- Illustrated design ideas using storyboards, process flows and sitemaps.- Drafted monthly layouts for a 30-page print magazine, including image designs and spacing.- Experienced in Photoshop, Illustrator, and InDesign software.