Tuan Hai Pham Email & Phone Number

Vietnam

Vietnam

|| Camstar OPP Final Test Area (New deployment)- In charge of publishing all modeling matrix (workflow, control plan, equipment, tool, spc, etc.).- Built a templates for data management that help save time and resources by using excel loader.- Handled with IT, Process, and Solution Design team to solve issues in UAT phase.Camstar OPP Front-end and Back-end Area (Sustaining)- In charge of publishing and solving Camstar incident related to the system configuration changes.- Worked closely with other departments (Planning, Process, IE, and IT, Product) to deliver new system configurations.- Overall responsible for the maintenance of site modeling data (process workflow, control limits, product equipment matrix, recipe matrix, etc).- Champion the usage of tools to enforce the change management process.- Support testing and deployment activities in terms of needed modeling data.- Improve system to meet the expectation of user.|| Tableau Data Analyst- Responsible for supporting the organization’s departments to deliver valuable insights from data.- Provided reports and dashboards for others in the organization to consume or iterate on.- Quickly achieved Tableau basis knowledge in one month.- Deployed 12 reports on Tableau QA and Prod environment.- Explore Tableau Desktop’s more technical features and dig deeper into core data that will help to anticipate audience assumptions and design visualizations effectively. For example: Dendrogram and Sankey chart. || Web-based and Macro Tools Solution Development- Develop a web-based solution to collect user’s request from all departments that helps to reduce paperwork in human resources (Status: On go-ing, 80% complete). - Significantly increased work efficiency by eliminating the need of manual request collection and increase the accuracy for audit.- Developed and shared 5 macro tools which help to quickly configure and track data.

Vietnam

- In charge of solving IT problems in factory shift hours (day and night).- Analyzed severity level of issues and diagnosed incidents using technical documents and specialized - software in a limited time frame.- Participated daily global bridge meeting for reviewing and knowledge sharing.- Helped to organize the department events such as IT team building and IT amazing race.

Vietnam

- Responsible for server / hardware maintenance, software installation and network configuration.- Leaded IT support for Business Administration’s office and assisted university professors with device supports.- Managed two computer laboratories with total of 120 computers and provided IT server helpdesk services.

Vietnam

|| Web-based Solution Development|| IT Client Support- Experienced in using SAP Software in plant warehouse management.- In charged of incident management (bug fixed, supervise vendors) and processed service requests.- Performed preventive maintenance for over 250 client computers and 100 network printers.