Hai Vo

Hai Vo Email and Phone Number

Solutions Architect @ Ema Unlimited
Phoenix, AZ, US
Hai Vo's Location
Phoenix, Arizona, United States, United States
Hai Vo's Contact Details
About Hai Vo

Throughout my career, I have been described as a results-focused executive with extensive presales, consulting, and systems integration experience. I take pride in my success developing and implementing contact center, customer experience, and conversational AI strategies. My collaborative nature enables me to facilitate cross-functional teams to deliver effective customer experience solutions and go-to-market frameworks for start-ups or enterprise organizations. I have a comprehensive background and expertise in establishing contact center infrastructure strategies and solutions. As an analytical professional, I am adept at reviewing existing processes and identifying opportunities to enhance velocity and overall efficiency.My skills and specialties include: business and digital customer experience transformation, core contact center platforms, omni-channel/multi-channel engagement platforms, workforce engagement platforms, speech recognition and analytics platforms, voice of the customer and business analytics platforms, and conversational AI and intelligent automation platforms.It is my desire to connect and network with other professionals in the industry that share my passion for advancing customer experience and conversational AI strategies.

Hai Vo's Current Company Details
Ema Unlimited

Ema Unlimited

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Solutions Architect
Phoenix, AZ, US
Website:
ema.co
Employees:
141
Hai Vo Work Experience Details
  • Ema Unlimited
    Solutions Architect
    Ema Unlimited
    Phoenix, Az, Us
    View
  • Uipath
    Cx Solutions Architect
    Uipath Feb 2024 - Present
    New York, Ny, Us
    View
  • Uniphore
    Vice President - Ww Sales Engineering
    Uniphore Aug 2019 - Sep 2023
    Palo Alto , California, Us
    As Vice President of Global Sales Engineering, I direct a global sales engineering and operations team consisting of a variety of roles inclusive of engineers, managers, and directors to provide executive level presales technical support. I take pride in preparing product presentations, demonstrations, proof of concepts, RFP, and proposals. The company appreciates my ability to collaborate with cross-functional teams including sales, product marketing, and product management roles across all product development phases such as GTM framework, opportunity pursuit strategies, produce roadmaps, and pricing feedback pertaining to opportunity gap assessments. Additionally, I advise and educate clients on the value of conversational AI and intelligent automation.
    View
  • Presidio
    Cloud And Digital Solutions Business Advisor
    Presidio Jun 2018 - Aug 2019
    New York, Ny, Us
    In my role as Cloud Business Advisor, I developed and implemented the Public Cloud, Automation, and DevOps (PCAD) practice for the west region. I cultivated cloud solution and service offerings that integrated cloud consumption of AWS, Azure, and GCP services, as well as Presidio managed services. In addition, I provided consulting and managed services for customers migrating to the cloud.A few examples of my key accomplishments in this role are as follows:• Built a cloud and digital GTM practice from the ground up for the western region by developing solution playbooks and offerings positioning Presidio as a key cloud solutions provider.• Produced $26M in bookings exceeding the $3M target during my tenure there.• Established critical alliances with Amazon Web Services, Microsoft Azure, and Google Cloud positioning the company as a full-service partner.
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  • Dimension Data
    Director, Customer Experience Practice
    Dimension Data Oct 2015 - May 2018
    Bryanston, Johannesburg, Za
    At Dimension Data, I oversaw all strategic and alliance partnerships amongst key application software and hardware partners. I defined the market and growth strategy for the customer experience practice. I added value by facilitating multiple industry and technology disciplines to deliver comprehensive solutions from best-in-class technology partners. Additionally, I supervised a team of four CS Sales Consultants and ten Solutions Architects ensuring support of clients with CX strategy, CX platform architecture and design, workforce and workload optimization, customer engagement, and CX orchestration and management.Examples of my primary accomplishments in this role are as follows:• Achieved 15% year-over-year revenue and margin growth for the Customer Experience practice through positioning CX consulting and managed services in addition to the traditional systems integration and reselling revenue.• Expanded the Dimension Data North America CX portfolio by building a strategic relationship and GTM strategy with Genesys.• Integrated Nexus' Contact Center practice with Dimension Data's Customer Experience practice as part of the acquisition of Nexus.
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  • Nexus - A Dimension Data Company
    Director - Consulting Services
    Nexus - A Dimension Data Company Oct 2014 - Oct 2015
    Valencia, Ca, Us
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  • Nexus - A Dimension Data Company
    Practice Manager - Consulting Services And Contact Center
    Nexus - A Dimension Data Company Jan 2014 - Oct 2014
    Valencia, Ca, Us
    View
  • Nexus - A Dimension Data Company
    Systems Engineering Manager - Customer Interaction Solutions
    Nexus - A Dimension Data Company Jan 2005 - Dec 2013
    Valencia, Ca, Us
    View
  • Norstan Communications, Inc.
    Principal Consultant/Technical Architect
    Norstan Communications, Inc. Oct 2001 - Jan 2005
  • Norstan
    Principal Consultant
    Norstan 2002 - 2005
  • Cigna Healthcare
    Business Analyst
    Cigna Healthcare Aug 1999 - Oct 2001
    Bloomfield, Ct, Us
    View

Hai Vo Skills

Voip Cisco Technologies Unified Communications Managed Services Cti Cisco Call Manager Contact Centers Network Architecture Saas Ivr Ip Professional Services Telecommunications Telephony Ccna Sip Pre Sales Icm Operating Systems Network Design Avaya Cisco Systems Products Ipcc Acd H.323

Hai Vo Education Details

  • University Of Arizona
    University Of Arizona
    Management Information Systems
  • Keller Graduate School Of Management Of Devry University
    Keller Graduate School Of Management Of Devry University
    Management Information Systems

Frequently Asked Questions about Hai Vo

What company does Hai Vo work for?

Hai Vo works for Ema Unlimited

What is Hai Vo's role at the current company?

Hai Vo's current role is Solutions Architect.

What is Hai Vo's email address?

Hai Vo's email address is hv****@****dio.com

What is Hai Vo's direct phone number?

Hai Vo's direct phone number is +176355*****

What schools did Hai Vo attend?

Hai Vo attended University Of Arizona, Keller Graduate School Of Management Of Devry University.

What skills is Hai Vo known for?

Hai Vo has skills like Voip, Cisco Technologies, Unified Communications, Managed Services, Cti, Cisco Call Manager, Contact Centers, Network Architecture, Saas, Ivr, Ip, Professional Services.

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