Answer inbound calls, carefully assess their purpose, prioritize their handling, and triage the calls as indicated. Engage with patients via inbound and outbound calls to place orders, provide guidance and education relating to Program eligibility and any other assistance they may need. Conduct benefit verification, obtain insurance determinations, and qualify income to ensure patient eligibility for supported programs. Report and document any adverse event or product complaint described by the patient or caregiver according to our customers’ guidelines. Accurately record/document activities and patient interactions via appropriate systems and records. Respond to and follow-up with patients and Healthcare professionals regarding Program eligibility needs and order inquiries. Maintain compliance with Company call center policies and various patient assistance program policies. Complete various special projects as required.