Hajar D. Email & Phone Number

Dubai, United Arab Emirates

I lead the aftersales customer service and administration operations at Swiss Watch Services (member of Seddiqi Holding).SWS was established in 1964 and is now the largest independent service center in the world. It is catering to over 65 brands including Rolex, Audemars Piguet, Patek Philippe, Tag Heuer, Chopard, Messika, Dior..

Dubai, United Arab Emirates

• Cartier is a French luxury Maison founded in 1847. From high and fine jewelry to watchmaking, from leather goods to fragrances, eyewear and objects, Cartier reveals beauty in every creation.
• Lead the client Services and aftersales operations across UAE boutiques (internal and external)
• Manage various projects and initiatives to elevate client experience, enhance service offerings and drive customer satisfaction.
• Lead the training and development efforts for the CS staff to… Show more Cartier is a French luxury Maison founded in 1847. From high and fine jewelry to watchmaking, from leather goods to fragrances, eyewear and.
• Lead the training and development efforts for the CS staff to ensure consistent and high-quality service delivery.
• Formulate an effective CS onboarding plan to improve the new hire experience and ensure employee engagement and productivity

Dubai, United Arab Emirates

• Daniel Wellington is a Swedish brand founded in 2011 that sells watches and accessories globally through its web shop, stores, and partners; awarded as Europe's fastest-growing private company in 2017.
• Established the customer service department in IMEA by hiring and onboarding three teams based in India, UAE, and Turkey
• Develop processes, customer communication templates, performance metrics, training content, and shift schedules
• Manage escalated customer complaints… Show more Daniel Wellington is a Swedish brand founded in 2011 that sells watches and accessories globally through its web shop, stores, and partners; awarded as Europe's.
• Manage escalated customer complaints
• Monitor team performance and develop effective action plans to address challenges and changes

Dubai, United Arab Emirates

- Design and implement the online client experience- Create effective customer service procedures, policies, and standards.- Develop different self-service features, based on customers’ needs, to facilitate the online visitorexperience.- Create the content & client communications to ensure it is client centric, easy to understand aiming at reducing.

Dubai, United Arab Emirates

• Trouvay & Cauvin is a global leader in providing comprehensive piping packages and related services to the energy industry since 1881, with its current headquarters located in Dubai.
• Successfully manage the project of implementation of a new HR management system across all offices (UAE, KSA, Oman, Qatar, Bahrain, UK, US, China, Italy, France, Ivory Coast, Senegal, Burkina Faso and Thailand)
• Design and customize the system, entered data, conducted testing, and provided… Show more Trouvay & Cauvin is a global leader in providing comprehensive piping packages and related services to the energy industry since.
• Design and customize the system, entered data, conducted testing, and provided troubleshooting support post-launch
• Train global teams online and face-to-face to facilitate user adoption, resulting in improved efficiency and streamlined processes
• Demonstrate strong customer service skills by handling employee queries and concerns promptly and effectively

• Al Akhawayn University is a prestigious institution, consistently recognized as one of the top universities in Africa and the Arab world.
• Provide excellent customer service to residents and address their concerns and needs promptly.
• Plan and conduct training sessions for new resident assistants to ensure they have the necessary skills to provide high-quality customer service.
• Demonstrate leadership by effectively managing conflicts between residents, overseeing the… Show more Al Akhawayn University is a prestigious institution, consistently recognized as one of the top universities in.
• Demonstrate leadership by effectively managing conflicts between residents, overseeing the building's upkeep and safety, and organizing social events to foster a sense of community.
• Keep accurate records of resident incidents, maintenance requests, and any other important information to ensure proper communication with the appropriate parties.

Master Of Business, Human Resources Management, Distinction

- Scholarship holder - Graduation with Distinction - Holder of the best Master thesis in HR Management Thesis Topic: ''Understanding.

Advanced Leadership Experience, Organizational Leadership

The leadership development institute develops selected students to become global leaders through the introduction and implementation. of.

Bachelor’S Degree, Human Resource Development, 3.85/4 (Highest Gpa)

Activities and Societies: Resident Assistant, event organiser and Tutor - Scholarship holder - President's list - Graduation as.