Maintenance and optimizing of virtualized InfrastructureImplementing and Maintenance of VMware Aria Operation and V|Mware Aria Operation for LogsMaintenance, Supporting and solving problems of CUCM System Implementation and Maintenance of Cisco WEBEX Meeting serviceParticipation in the Hardening of Network Infrastructure servicesImplement and maintenance Cisco Identity Services Engine (ISE) (Dot1x, MAB, Profiling)Maintenance of Microsoft Exchange and support of clients' email serviceParticipation in the implementation of PAM serviceMaintenance Network & Servers (HPE Servers, EMC Storage and Veeam Backup)Great troubleshooting and problem-solving skillsFamiliar with Information Security Management System (ISO 27001)https://mapnasts.ir/en

Backup running well on user systems and virtual serversDeploy and maintain Windows ServerDeploy and maintain DHCP ServerSupporting Basic Service on HP server and supporting and troubelshouting

Responsibilities: •Worked as a team member with Infrastructure & network group. •Responsible for the delivery of quality help desk services to Entekhab Industrial Group staff. •Troubleshooting hardware and software problems computers of Call Center & other staff In Isfahan city branches of Entekhab Industrial Group. •Config, maintain and monitoring VOIP system, windows server services including Active Directory, DNS & DHCP Server & switches of Call Center. •Configure and maintain switches, routers and virtual servers in Call Center Entekhab Industrial Group. •Monitoring, Investigate and analyze problems related to the VoIP system problems in Call Center Industrial Group Entekhab.Achievements: •Added value by holding short-term training classes and preparation of document using guide of computer system, telephone system and peripheral software for call center staff. * Enabled newer employees to be ready to work 50% faster * 60% Decreased in the number of telephone calls for the repetitive questions . •Added value by installing and configuring ManageEngine software for Call Center * Improved efficiency of responsiblity by leveraging ManageEngine software reports * Reduce offline time by analyzing traffic and monitoring bandwidth and Services with the help of ManageEngine software reports

•Implement network communication In order to monitoring CCTV for Isfahan Telecommunication & Water and Sewage company in Isfahan.•Implementation and support of wireless communication of Isfahan Fire Stations.•Implementation and maintenance of wireless communications of Isfahan municipalities.