Hajin Cha Email & Phone Number

싱가포르

Support a production health tech website, troubleshooting issues and performing root cause analysis to provide solutions for developers.Deploy bug fixes to SIT and UAT environments using Jenkins, Docker, and SQL scripts. Host UAT sessions to ensure successful resolution of issues, and deploy fixes to production upon user confirmation. Improved communication skills, explaining technical fixes clearly to non-technical stakeholders during UAT sessions.Utilize centralized logs and SQL queries to investigate issues in SIT and production environments. Collaborate with L1 teams, developers, and software architects to resolve complex issues.Reduced active case backlog from hundreds to 10-20 cases by working efficiently and maintaining low SLA times.Contributed to the go-live activity of a module in a health tech web application, merging it into an existing production site successfully.

싱가포르

Participated in the final testing and go-live preparation for a health tech web application module. Conducted testing of system bug fixes provided by developers, ensuring requirements were met.Assisted in physical UAT sessions, helping users become familiar with the system and addressing any issues or questions.Collaborated with team members to set up presentations for UAT, while ensuring successful user participation.Contributed to user guides and documentation for new system functionalities.

Diploma Of Education, Information Technology

Bachelor'S Degree, Computer Science

Currently pursuing a part-time degree to further enhance my skills and knowledge. Expected to graduate 2026 March