Hakan Akbas Email & Phone Number

Focused on personal and professional development• Completed a certified coaching programme, enhancing skills in curiosity-based questioning to uncover clients' challenges and goals, while delivering over 100 hours of coaching.• Participated in 4 additional coaching programs to strengthen skills in communication, active listening, and client-centric strategies.• Organised multiple book study and coaching practice groups for practising and aspiring coaches.• Pursued a longstanding interest in traveling to Australia to visit partner's friends and family.

Toronto, On, Ca

Managed an end-to-end portfolio of 180 client accounts across diverse industry sectors, valued at £2.3M, ensuring optimal customer relationship management to enhance retention and drive product expansion.• Targeted to increase revenue by 6% annually, achieved an average of 12% year-over-year.• Consistently exceed annual sales targets, achieved 107% of the target in 2023, while maintaining 94% a retention rate.• Acted as the customer-facing point of contact, interacting across all client levels to ensure their needs and business goals were proactively addressed to drive mutual growth.• Facilitated quarterly reviews meeting, delivering data-driven ROI analyses, product and performance insights to enhance customer experience, build trust-based relationships and foster loyalty.• Coordinated seamless onboarding and arranged comprehensive training for new clients, ensuring smooth adoption of their solutions.• Anticipated client needs by analysing service usage data, recommending tailored solutions to increased upsell & cross-sell opportunities.• Managed an additional 180 client accounts during colleagues’ maternity leaves in 2021, 2022, and 2023, ensuring consistent engagement levels and successfully meeting revenue targets throughout each cover period.• Trained and mentored a 12-member offshore customer success team on policies and best practices, ensuring excellence from the start while providing ongoing coaching support.

Toronto, On, Ca

Managed a client portfolio of 220 International Government and Academic Institutions. Cultivated strategic partnerships with third-party agents to boost product visibility in target markets.• Exceeded the annual sales target by 113% in 2018 through new business generation, securing a notable spot in the President’s Club and an all-expenses-paid trip to Costa Rica.• Played an integral role in managing the transition of 100 academic institutions from third-party agents to in-house management and migration of 220 clients to a new platform, ensuring that all clients and stakeholders were fully informed throughout the process.• Presented at an academic seminar in Turkey to 100 delegates, raising the profile of Thomson Reuters solutions in the region.

Toronto, On, Ca

Focused on subscription renewals and expanding the market for print products within SMEs and law firms.• Commended by the management team as an outstanding performer during Q2 and Q3 of 2014• Surpassed my Year-To-Date target by 13% at the end of Q3 2014• Provided new sales leads to other areas of business.