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IBX Network Technician IVInstalls, tests, modifies and terminates fiber/coax/Cat 5 within IBX; and installs servers, drives, switches, routers, ladder racks, cages and cabinets.ResponsibilitiesRuns fiber and coax cross connects, and follows proper termination techniques per company established processes, procedures and policies.Installs ladder racks and fiber raceways.Builds/Installs cages.Escalates SRs/Activities that require additional information.Conducts carrier circuit testing.Performs intra-cage and infrastructure installations.Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects, twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations.Installs Cabinets (Crenlo, APW, and relay racks) and ensures proper grounding.Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels.Racks and stacks customer equipment.Maintains detailed written records of all work activity.Determines work priorities from the Oracle/Siebel queue and ensures adherence to all commit times.Installs and tests advanced cross connect circuits (switched, multiplexed, etc.).Installs and test IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig).Conducts carrier circuit maintenance.Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets. Infrastructure installs to include the following: Whalebone cable management, Public Fiber tray systems, Carrier ladder rack, AC/DC power trays, Security trays, Cash Mesh.Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed.Installs circuits requiring advanced fiber terminations.Designs and leads cage / infrastructure modification projects.Leads installation of security systems.Works with customers to troubleshoot issues.May perform other duties as assigned.

• Monitor and Operate Data Centers critical functions and facilities to meet or exceed Service Levels. Monitor, correct, and report observed infractions of security policies and procedures. • Cages, Racks and Cabinets setup, layout, leveling and power strip installation. • Ladder and Fiber trays Construction. • Installation and maintenance of the structured cabling system. • Work with Itrack and Marley ticketing system – open and close Trouble Tickets and CRs.• Installation of OS through Jumpstart or Master Management Console. • Work with helpdesk to restore lost folders or files and archived .pst through the backup library. • Work with Iron Mountain to order Media from offside storage to run restores as needed and keep inventory of media and scratch tapes. • Installation of Cross-Connect and extension of customer circuits, including Ethernet, and Fiber.• Perform Rack and Stack for various IT equipment when required. • Provide support to collocation customers, provide prompt response to customer “Helping Hands” requests and conduct DC tours for upper management. • Perform required Site exercise and inspections.• Respond physically to trouble situations within the local facility and conduct troubleshooting as may be required.• Supervise vendors performing electrical, mechanical and other types of PM and/or repair, ensuring that all work is performed according to established practices and procedures.• Collect various Data (electrical readings, capacity reports etc.), submit it to the management and upload it to company Sharepoint CI Site. • Maintain accurate records and document all problems, maintain current versions of all Site documentation on the Sharepoint portal.• Respond to alarms and issues in off-hour situations based on on-call schedule.• Conduct routine walkthroughs of local facility, correcting both appearance and functional imperfections. Chaperone vendors and guests, as may become necessary

• Work in conjunction with the Data-center Shift Manager in the running of the 24x7 global data-center. • Level 1 and Level 2 support and resolution for all batch amends. • Actively working on various models of down Servers, storage units or tape libraries to bring them back up to working conditions and turn it over to the system admin.• Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Data-center management when necessary. • Perform and verify system configuration changes as specified during weekend maintenance / shutdown periods. • Notification and escalation of events delaying and/or having major impact on the completion of batch critical paths and report delivery.• Respond to all hardware faults or failures requiring escalation and support from outside vendors. Work with vendors toward resolving these incidents.• Respond to all console messages and alerts requiring intervention and action. • Track and document all outages and incidents which adversely affect the stability of the computing environment. • Cabling, racking and installing new devices as instructed. Hardware and software updates. • Provide on-site field support for customer service calls that results in the resolution Customer’s Computer hardware or troubleshooting software problems. • Provide timely and efficient response to customer initiated service call.• Resolve customer service issues quickly and efficiently• Provide Customer Care Representative with timely ETA’s Call Status Part Orders• Provide basic and advanced hardware/software troubleshooting proficiency.

• Meeting with clients to determine requirements, travelling to customer sites.• Working with clients to define the scope of a project, Planning timescales and the resources needed.• Clarifying a client's system specifications, understanding their work practices and the nature of their business. • Liaising with staff at all levels of a client organization.• Defining software, hardware and network requirements; analyzing IT requirements within companies and giving independent and objective advice on the use of IT.• Developing agreed solutions and implementing new systems.• Presenting solutions in written or oral reports.• Helping clients with change-management activities.• Purchasing systems where appropriate.• Designing, testing, installing and monitoring new system.• Preparing documentation and presenting progress reports to customers.• Organizing training for users and other consultants.• Work with customers on contractual basis for various brands; HP, Dell, IBM, Sun servers, Cisco routers installations, service such as hardware swap, and software trouble shooting. • Assist remote technicians on repairs software and hardware related issues, be there eyes and hands on site.• Cabling and racking server in various Data Centers for new clients. • Work experience in numerous different data centers for cable management, server installation or swaps.• Capable of swapping any mechanical part of Tape Library as well as trouble shooting and configuring. • Handle all aspects of business including administrative work and hiring employees for each contract.• To date, have successfully completed 850 jobs.

• Integrated and tested DVR, security cameras, IP cameras and video decoders.• Conducted product research for Remote Client connections over the TCP/IP Connection.• Configured clients’ networks (e.g. router and modem).• Interacted with customers on the phone advising them on the right equipment for their applications.• Conducted troubleshooting, installation, and maintenance of the DVR system and video server.• Consult and train the clients about the functionality of Security Solutions products.• Tested software, security cameras, and DVR before launch of new products as part of client management and product control.• Maintained awareness of market trends and latest technology improvements with IP based cameras. • Answered customer inquiries via phone/email/chat for tier 1 and 2 technical supports. This includes Domain Work closely with Account Managers and Inside Sales Managers to resolve customer issues.• Configure new/existing computers for new/current employees. This includes reformatting, upgrading memory, installing software.• Educate clients on how to utilize various functionalists within company’s technology tools.