I am working in LG Electronics as Technical Support Specialist.Roles and Responsibilities are;◦ This role is part of the Service Department to provide solutions and to enhance services & product quality.◦ To lead and participate to the projects regarding services & product quality.◦ Responsible for All LG TV products and all Home Appliances (Home theater, etc.) after-sales.◦ Testing all hardware functions before going to the end-user◦ Analyse and Inspect quality… Show more I am working in LG Electronics as Technical Support Specialist.Roles and Responsibilities are;◦ This role is part of the Service Department to provide solutions and to enhance services & product quality.◦ To lead and participate to the projects regarding services & product quality.◦ Responsible for All LG TV products and all Home Appliances (Home theater, etc.) after-sales.◦ Testing all hardware functions before going to the end-user◦ Analyse and Inspect quality errors then report to the factory to improve quality.◦ Documenting Functional Analysis and the project scope in a clear manner.◦ Designing process of systems◦ Manage rework to enhance product quality in warehouse and monitor product safety◦ Manage and follow up IQC tests of new products for early detection of faults in thewarehouse.◦ Develop and implement customer service policies and procedures.◦ Designing and executing the test scripts and test scenarios.◦ Create technical contents and service bulletins about new products and repair tips◦ To prepare Training with the Customer Service Technicians through the online andoffline platform◦ Responsible for planning test cases and determining test standards, working withmultiple performance test tools, and analyzing results.◦ Prioritization of business needs and improving service performance accordingly.◦ Perform cost and benefit analyses. Show less

I have been working as a Quality Resident Engineer in Ford Otosan, Kocaeli plant under the name of Trigo Group. Quality Resident Engineer of ITW, DELPHI(APTIV), TRW, SEG(BOSCH), and LG ENERGY SOLUTION at FORD OTOSAN in Kocaeli. Roles and Responsibilities are;◦ Responsible for quality issues of the parts which are sent by the supplier whom represented.◦ Ensuring uninterrupted coordination between the manufacturer factory/management and the customer OEM.◦ To carry out routine… Show more I have been working as a Quality Resident Engineer in Ford Otosan, Kocaeli plant under the name of Trigo Group. Quality Resident Engineer of ITW, DELPHI(APTIV), TRW, SEG(BOSCH), and LG ENERGY SOLUTION at FORD OTOSAN in Kocaeli. Roles and Responsibilities are;◦ Responsible for quality issues of the parts which are sent by the supplier whom represented.◦ Ensuring uninterrupted coordination between the manufacturer factory/management and the customer OEM.◦ To carry out routine visits and inspections of the parts under the responsibility.◦ Frequently meet with the customer OEM quality responsibilities to fulfill both follow-up and representationtasks.◦ To prepare and present the reports requested by the customer and the representative at the desired intervals.◦ Ensuring that all the work is done is filed in a way.◦ To fulfill the task of the bridge with the manufacturer factory in the quality problems coming from thecustomers and take the necessary steps to solve the problem.◦ To prepare and present 8D report regarding quality issues.◦ To take robust actions to protect the production line of the customer, To find the rework ways or sortingmethods,◦ To prepare mission instructions for sorting and rework actions.Responsible for automotive parts; V362 / V363Front door inner handles Handle assy body side door Cover assy sliding door handle Outer release handle and bezel Exhaust Front Camera Radar, Race Track switches Mini ICP and IP Switches, V362 48V BatteryIn addition, I represent the Trigo company as the responsible engineer of the region for the HYUNDAI Automotive Company in Kocaeli. Show less

Assan Hanil Automobile, the company that I did my internship in, provides doors, cockpits, bumpers and seating systems for companies like Hyundai, Ford, Honda and Isuzu. I have worked in the quality control department of this company and I had an opportunity to work on producing and also in management areas. I was checking the qualities of the products and tracking the delivery process of these products to the companies and also attended producing processes of the parts which… Show more Assan Hanil Automobile, the company that I did my internship in, provides doors, cockpits, bumpers and seating systems for companies like Hyundai, Ford, Honda and Isuzu. I have worked in the quality control department of this company and I had an opportunity to work on producing and also in management areas. I was checking the qualities of the products and tracking the delivery process of these products to the companies and also attended producing processes of the parts which are produced by injection and blow machines. Show less