Hakan Erturan Email and Phone Number
Hakan Erturan work email
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Hakan Erturan personal email
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Experience in Building up New Organization, Organizational Design and Change Management, Strategic Management, Technical Team Management, Outsource Service Management, New Business Development, External Innovation Projects, Corporate Venture Capital Investment, Management of After Sales and Customer Services, B2B and B2C Service Design.In New Business Development;- Exploring new business opportunities and new business areas for the company- Feasibility analysis for new investment opportunities including following up start up ecosystem in IoT, AI, Big Data Analytics, Renewable Energy,- Knowledge in Energy Business, legislations and project development- Internal process analysis and optimization- Planning and driving change projects- Internal consultancy and coaching- Organizational change planning and executionIn After Sales and Customer Services;- Managing Technical Service Network and Customer Services department with 150 employees,- Budgeting and forecasting and full accountability for aftersales activities- Managing organizational transformation of the department- Aftersales and warranty contract managementIn Telecommunications;• Planning and executing all aftersales activities to improve consumer, operator, retailer and enterprise customers satisfaction,• Optimization of warranty activities and costs to lead the sales costs down, • Identifying customer requirements and market demands, designing and implementing customer care projects accordingly,• Customer Services marketing activities,• Establishing a revenue generating stream in customer service area,• Budgeting, controlling and reporting of warranty costs, • Managing performance of outsourced technical service and customer support operations, • Managing service partners and call center operations, • Providing technical support and performing market validation tests for products.
Genpa
View- Website:
- genpa.com.tr
- Employees:
- 284
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Director, Business Development And After Sales ServicesGenpa Mar 2016 - PresentIstanbul, TurkeyCorporate Development;- Exploring and evaluating new business opportunities for the company in line with corporate strategy- Managing Internal and External Innovation Strategy for the Group- Corporate strategy planning and management, advising to Board of Directors- Streamlining internal business processes and organization, planning and executing change programs- Following up local and global start up ecosystems for new investments, managing deal flows in IoT, AI, Big Data Analytics, Smart Living (Smart Transportation, Smart Home, Smart Cities), Renewable Energy, E-Commerce areas- Providing contract negotiation and contract management support for the organization- Supporting Energy projects development, part of steering committee in building the Energy Business line for the group.- Internal management consultancy and coaching to other departments for various internal projectsAfter Sales Services;- Managing multi-site Technical Service Network and Customer Services department which serves global telecom device vendors,- Budgeting and forecasting and full accountability for after sales sales and service activities- Managing organizational transformation of the department from technical focus to sales focus according to mid term strategic plan- After sales and warranty contract management
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Business Development ManagerGenpa Oct 2008 - Mar 2016Istanbul, Turkey- Exploring and evaluating new business opportunities for the company in line with corporate strategy- Corporate strategy planning and management, advising to Board of Directors- Streamlining internal business processes and organization, planning and executing change programs- Following up start up ecosystem for new investments in IoT, AI, Big Data Analytics, Renewable Energy, E-Commerce - Providing contract negotiation and contract management support for all departments and group companies- Supporting Energy projects development, part of steering committee in building the Energy Business line for the group.- Internal management consultancy and coaching to other departments for various internal projects- Management of CRM project- Transformation of Call Center from support-only orientation to a multifunctional unit, including telesales
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Head Of Customer ServicesSony Ericsson Oct 2001 - Aug 2008Istanbul, Turkey; Lund, Sweden• All aftersales activities to improve consumer, operator, retailer and enterprise customers' satisfaction,• Optimization of warranty activities and costs to lead the sales costs down, • Identifying customer requirements and market demands, designing and implementing customer care projects accordingly,• Customer Services marketing activities,• Establishing a revenue generating stream in customer service area,• Budgeting, controlling and reporting of warranty costs, • Managing performance of outsourced technical service and support operations, • Managing service partners and call center operations, • Providing technical support and performing market validation tests for products. -
Customer Services ManagerEricsson Jan 2000 - Oct 2001Istanbul, Turkey• All aftersales activities to improve consumer, operator, retailer and enterprise customers satisfaction,• Optimization of warranty activities and costs to lead the sales costs down, • Identifying customer requirements and market demands, designing and implementing customer care projects accordingly,• Customer Services marketing activities,• Establishing a revenue generating stream in customer service area,• Budgeting, controlling and reporting of warranty costs, • Managing performance of outsourced technical service and support operations, • Managing service partners and call center operations, • Providing technical support and performing market validation tests for products. -
Technical Support EngineerEricsson Apr 1999 - Jan 2000Istanbul, TurkeyTraining & Auditing Service NetworkPerformance target setting & Follow Up for Outsourced Service PartnersContract ManagementBudget Follow UpCustomer/Partner relations Management
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Project EngineerSasim Ltd. May 1998 - Feb 1999Istanbul, TurkeyIn the area of sales and distribution of generator sets and dynamic UPS systems;New business follow upProject Planning for New ProjectsCustomer Relations
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Planning OfficerTurk Deniz Kuvvetleri Sep 1994 - May 1998Istanbul, TurkeyMechanical Systems Design Officer (1994-1995); Preparing technical specifications for mechanical systems of new shipbuilding projects and maintenance of existing fleetEngine Workshop Manager (1995-1996); Managing workshop with 100 employees performing maintenance and overhaul of mid- and large size marine diesel engines and mechanical systemsPlanning Officer (1996-1998); Managing repair and planned maintenance of minesweepers and auxilary ships in Turkish Navy
Hakan Erturan Skills
Hakan Erturan Education Details
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Mechanical Engineering -
Naval AcademyMechanical Engineering
Frequently Asked Questions about Hakan Erturan
What company does Hakan Erturan work for?
Hakan Erturan works for Genpa
What is Hakan Erturan's role at the current company?
Hakan Erturan's current role is Director, After Sales Services and Business Development at Genpa.
What is Hakan Erturan's email address?
Hakan Erturan's email address is ha****@****ail.com
What schools did Hakan Erturan attend?
Hakan Erturan attended Boğaziçi Üniversitesi, Naval Academy.
What are some of Hakan Erturan's interests?
Hakan Erturan has interest in Education.
What skills is Hakan Erturan known for?
Hakan Erturan has skills like Telecommunications, Management, Crm, Outsourcing, Business Development, Project Planning, Operations Management, Change Management, Team Management, Team Building, New Business Development, Strategic Planning.
Who are Hakan Erturan's colleagues?
Hakan Erturan's colleagues are Alper Yıldırım, Kadir Özbilgir, Merve Selamoğlu, Beyza Akay, Nurettin Cetinkaya, Ilker Balkan, Gamze Ucar.
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Hakan Erturan
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