Hakan Erturan Email & Phone Number

Istanbul, Turkey

Corporate Development;- Exploring and evaluating new business opportunities for the company in line with corporate strategy- Managing Internal and External Innovation Strategy for the Group- Corporate strategy planning and management, advising to Board of Directors- Streamlining internal business processes and organization, planning and executing change programs- Following up local and global start up ecosystems for new investments, managing deal flows in IoT, AI, Big Data Analytics, Smart Living (Smart Transportation, Smart Home, Smart Cities), Renewable Energy, E-Commerce areas- Providing contract negotiation and contract management support for the organization- Supporting Energy projects development, part of steering committee in building the Energy Business line for the group.- Internal management consultancy and coaching to other departments for various internal projectsAfter Sales Services;- Managing multi-site Technical Service Network and Customer Services department which serves global telecom device vendors,- Budgeting and forecasting and full accountability for after sales sales and service activities- Managing organizational transformation of the department from technical focus to sales focus according to mid term strategic plan- After sales and warranty contract management

Istanbul, Turkey

- Exploring and evaluating new business opportunities for the company in line with corporate strategy- Corporate strategy planning and management, advising to Board of Directors- Streamlining internal business processes and organization, planning and executing change programs- Following up start up ecosystem for new investments in IoT, AI, Big Data Analytics, Renewable Energy, E-Commerce - Providing contract negotiation and contract management support for all departments and group companies- Supporting Energy projects development, part of steering committee in building the Energy Business line for the group.- Internal management consultancy and coaching to other departments for various internal projects- Management of CRM project- Transformation of Call Center from support-only orientation to a multifunctional unit, including telesales

Istanbul, Turkey; Lund, Sweden

• All aftersales activities to improve consumer, operator, retailer and enterprise customers' satisfaction,• Optimization of warranty activities and costs to lead the sales costs down, • Identifying customer requirements and market demands, designing and implementing customer care projects accordingly,• Customer Services marketing activities,• Establishing a revenue generating stream in customer service area,• Budgeting, controlling and reporting of warranty costs, • Managing performance of outsourced technical service and support operations, • Managing service partners and call center operations, • Providing technical support and performing market validation tests for products.

Istanbul, Turkey

• All aftersales activities to improve consumer, operator, retailer and enterprise customers satisfaction,• Optimization of warranty activities and costs to lead the sales costs down, • Identifying customer requirements and market demands, designing and implementing customer care projects accordingly,• Customer Services marketing activities,• Establishing a revenue generating stream in customer service area,• Budgeting, controlling and reporting of warranty costs, • Managing performance of outsourced technical service and support operations, • Managing service partners and call center operations, • Providing technical support and performing market validation tests for products.

Istanbul, Turkey

Training & Auditing Service NetworkPerformance target setting & Follow Up for Outsourced Service PartnersContract ManagementBudget Follow UpCustomer/Partner relations Management

Istanbul, Turkey

In the area of sales and distribution of generator sets and dynamic UPS systems;New business follow upProject Planning for New ProjectsCustomer Relations

Istanbul, Turkey

Mechanical Systems Design Officer (1994-1995); Preparing technical specifications for mechanical systems of new shipbuilding projects and maintenance of existing fleetEngine Workshop Manager (1995-1996); Managing workshop with 100 employees performing maintenance and overhaul of mid- and large size marine diesel engines and mechanical systemsPlanning Officer (1996-1998); Managing repair and planned maintenance of minesweepers and auxilary ships in Turkish Navy

Msc., Mechanical Engineering

Bsc., Mechanical Engineering