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Hakan Karaagac Email & Phone Number
Technical Support Representative (Tier 3)
at
Granicus
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Representative (Tier 3)
Location
London, England, United Kingdom
Company size
Who is Hakan Karaagac? Overview
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Quick answer
Hakan Karaagac is listed as Technical Support Representative (Tier 3) at Granicus, a company with 1574 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Hakan Karaagac.
Hakan Karaagac previously worked as Technical Support Representative at Granicus and Technical Support Analyst at Granicus. Hakan Karaagac holds Bsc (Hons), Computer Science With Business from University Of Bath.
Company email context
Email format at Granicus
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Granicus
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Profile bio
About Hakan Karaagac
I have delivered client-focused support across different industry sectors over the past 9 years in Support and Web development capacities.Skilled in the art of supporting web applications and it's related technologies in a Scrum environment. I have supported multiple platforms utilising Javascript, HTML5, Node.js, Ember, LESS, MVC 4, SQL Server and more.Colleagues know me as a strong development professional with a team and deadline-focused work ethic using the most up-to-date technologies to support web platforms that inspire.Strong support professional with a BSc (Hons) focused in Computer Science with Business from University of Bath.
Current workplace
Hakan Karaagac's current company
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Granicus
8 roles
Hakan Karaagac work experience
A career timeline built from the work history available for this profile.
Technical Support Representative
CurrentProvide advanced technical support to customers, addressing software issues through phone, email, chat, and remote assistance channels.Diagnose and troubleshoot complex technical problems, whilst collaborating with internal teams to ensure timely resolution.Document support interactions and resolutions accurately in Salesforce, Confluence and Jira in a.
Mar 2024 - Present
Technical Support Analyst
Supporting Gov clients on a day-to-day basis on all govService products.Ensuring tickets are responded to within agreed SLAs and helping improve processes.Assisting with escalations and StatusPage announcements to keep customers informed of platform changesTriaging incoming support tickets to balance workload across the team
Jan 2021 - May 2024
Support Analyst (Customer Integrations)
Worked as a Support Analyst for Reed Online’s integrations with third party recruitment software - ATS and job posting systemsSuccessfully on-boarding new customers and tackling the progress of existing integrationsSupporting the business in improvement projects - Introducing a new JIRA board to measure response times and ticket progressMeasuring and.
Oct 2019 - Nov 2020
Associate Application Specialist
Crf Health
Delivered tailored clinical trial (eCOA) software solutions and support on time and fully meeting user and regulatory requirementsProviding Technical Support for clients across the range of clinical trial applications tailored to their needsDay-to-day tasks involve working across multiple projects to deliver eCOA software, post-processor data updates.
Jul 2018 - Aug 2019
Front-End Developer
Netnames
Front-end Developer within the Business and Platinum Dev Team on the Platinum Manager application and services. The technology stack comprises of Ajax, EmberJS, Node.js LESS, MVC 4, WCF and SQL Server in an Agile setting.Additionally, Technical Support was provided for clients for when problems arose
Sep 2013 - May 2018
Associate Developer
Datamonitor
Product design, developement and testing on web applications across a wide variety of platforms from Asp.Net 2.0 to 4.0. Software development in XSLT, C#, HTML, CSS, JavaScript, and Endeca database queries.
Oct 2010 - Sep 2013
Software Engineer
A twelve-month placement was completed with IPL. This included working in a variety of development roles and in a technical support position. In the six months spent in technical support, my responsibilities included creating licenses, solving clients’ problems, responding to emails and providing technical demonstrations.The remainder of my time was spent.
Sep 2007 - Sep 2008
Team & coworkers
Colleagues at Granicus
Other employees you can reach at granicus.com. View company contacts for 1574 employees →
UB
Uma Barry
Colleague at GranicusAustralia, Australia
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DM
Divyashree M
Colleague at GranicusBangalore Urban, Karnataka, India, India
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TA
Teresa Avila
Colleague at GranicusPuerto Rico, Puerto Rico
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DK
Dinesh Kumar
Colleague at GranicusChennai, Tamil Nadu, India, India
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MM
Maeve Maguire
Colleague at GranicusLiverpool, England, United Kingdom, United Kingdom
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YH
Yasir Hussain
Colleague at GranicusUnited Kingdom, United Kingdom
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DM
Diego Matamoros
Colleague at GranicusCosta Rica, Costa Rica
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JV
Josef Vargas
Colleague at GranicusSan Jose, Costa Rica, Costa Rica
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SM
Suzanne Mizgala Barber
Colleague at GranicusGreater Toronto Area, Canada, Canada
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JT
Jeff Tzucker
Colleague at GranicusCarmel, Indiana, United States, United States
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Uma Barry
Colleague at GranicusAustralia, Australia
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DM
Divyashree M
Colleague at GranicusBangalore Urban, Karnataka, India, India
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TA
Teresa Avila
Colleague at GranicusPuerto Rico, Puerto Rico
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DK
Dinesh Kumar
Colleague at GranicusChennai, Tamil Nadu, India, India
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MM
Maeve Maguire
Colleague at GranicusLiverpool, England, United Kingdom, United Kingdom
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YH
Yasir Hussain
Colleague at GranicusUnited Kingdom, United Kingdom
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DM
Diego Matamoros
Colleague at GranicusCosta Rica, Costa Rica
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JV
Josef Vargas
Colleague at GranicusSan Jose, Costa Rica, Costa Rica
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SM
Suzanne Mizgala Barber
Colleague at GranicusGreater Toronto Area, Canada, Canada
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JT
Jeff Tzucker
Colleague at GranicusCarmel, Indiana, United States, United States
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2 education records
Hakan Karaagac education
Bsc (Hons), Computer Science With Business
A Level Results: Aabb Including Mathematics And Computing
Wilson'S School
FAQ
Frequently asked questions about Hakan Karaagac
Quick answers generated from the profile data available on this page.
What company does Hakan Karaagac work for?
Hakan Karaagac works for Granicus.
What is Hakan Karaagac's role at Granicus?
Hakan Karaagac is listed as Technical Support Representative (Tier 3) at Granicus.
Where is Hakan Karaagac based?
Hakan Karaagac is based in London, England, United Kingdom while working with Granicus.
What companies has Hakan Karaagac worked for?
Hakan Karaagac has worked for Granicus, Reed, Crf Health, Netnames, and Datamonitor.
Who are Hakan Karaagac's colleagues at Granicus?
Hakan Karaagac's colleagues at Granicus include Uma Barry, Divyashree M, Teresa Avila, Dinesh Kumar, and Maeve Maguire.
How can I contact Hakan Karaagac?
You can use AeroLeads to view verified contact signals for Hakan Karaagac at Granicus, including work email, phone, and LinkedIn data when available.
What schools did Hakan Karaagac attend?
Hakan Karaagac holds Bsc (Hons), Computer Science With Business from University Of Bath.
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