Håkan Olsson Email & Phone Number

Gävle, SE

Sandviken, Sweden

Sandviken, Gävleborg, Sverige

Stockholm, Sweden

Stockholm, Sweden

- Responsible to actively promote, maintain and develop SAP Hosting services in accordance with the ITIL framework.- Assist and guide customers with architectural advisory during the SAP life cycle.- Financial management and follow-up of delivered services.- Ensure that all customers receive the same high quality support and maintenance.

Sandviken, Sverige; Tübingen, Tyskland

- Lead the function and execute and follow-up on agreed targets- Define and execute function objectives and strategies- Manage and support competence development- Ensure service supply according to operational processes- Manage the Performance management process- Budgeting and follow-up on financial results

Sandviken, Sverige; Tübingen, Tyskland

• To be responsible for the delivery of Global Infrastructure Service at all sites around the world. To ensure that the delivery is cost effective, predictable and aligned with the IT Service in the Service Catalogue.
• Accountable for the day-to-day work and that all staff, irrespective of their geographical location, are aware of the plans and prioritization
• Ensure that the deliveries are operated according to SITS processes and standard routines and that the processes and routines are broken down into Standard Operating Procedures where needed
• Create the Cost budget for the service on a yearly basis, follow up Costs and amend the budget during quarterly forecasts, together with the Finance department and Service Manager
• Holder of the Account for the IT Service and approver of invoices, according to Sandvik policies and regulations
• Approval of investments

Sandviken, Sweden

• Delivery responsible for all projects, application management and expert resources for a specific system area according to services, processes and objectives.
• Responsible for delivery objectives
• Responsible for all services delivered according to Sandvik IT Services processes and methods including services delivered by sub-contractors (projects, application management and expert resources)
• Responsible for the content of SLA’s and project plans
• Fulfill established objectives according to SLA's and project plans
• Report follow up of SLA's to customers

Sandviken, Sweden

• Deliver application management according to Sandvik IT Services AM concept. Lead and support staff in application management assignments
• Lead and coordinate Application Management assignments
• Responsible for receiving new maintenance objects into AM according to the handover process
• Responsible for working according to the AM concept e.g. incident, problem and change handling
• Responsible for receiving new assignments
• Support resources in contacts with other parts (e.g. customers, suppliers)

Sandviken, Sweden

• To maintain and support the IT infrastructure and ensure that it is updated as specified in Sandviks policies and according to supplier specifications.
• Implementation of new engineering and/or functionality
• Systems integration (dependencies between platforms, OS, network, applications etc.)
• Capacity planning and resource optimization
• 3rd line support
• Operating and maintaining the technical platform (monitoring, logging, backup, capacity planning etc.)

Sandviken, Sweden

• Supporting and implementing of Windows servers and clients at Sandvik AB globally. Designing of a standard PC and a supporting global infrastructure based on Windows components, such as DNS, WINS, DHCP, and user.
• Installing and upgrading the platform’s
• Architectural design and review
• Maintain standard operating procedures
• Systems integration (dependencies between platforms, OS, network, applications etc.)
• Capacity planning and resource optimization

Industriell Bearbetningsteknik - Inbp3, Verkstadsmekaniker Med Inriktning Plåt Och Svetts.

Education record