Extensive experience working across diverse industry sectors ranging from Telecommunications, Financial Services, Utilities, Defence & Security, Government, Lead System Integrators to the Public Sector. Successful track record of multiple Project delivery from the onset of the Project Lifecycle to completion and to customer specifications in demanding business environments; adept in adapting to changing working requirements and roles whilst maintaining a high level of focus to ensure delivery of tasks at hand. Overall a highly capable, multi-skilled individual providing consultancy services to major corporations and public institutions.TECHNICAL SKILLSACD – Automatic Call DistributorCTI – Computer Telephony IntegrationContact Centre ArchitectureIN – Intelligent NetworkingDOORS – Requirements Tracking ToolVoice Encryption Methodologies & TypesTechnical Design Papers & ReviewsAspect Uniphi ConnectCall RecordersPSTNPABXSQLIVR – Interactive Voice RecognitionVoIP FundamentalsContact Center Design, Upgrades, & DeploymentCall Flow & Routing DesignNetworking - LAN / WANLLD – Low Level Design DocumentationHLD – High Level Design DocumentationTest Plans & ScriptsTCP / IPUNIXICCS – Integrated Communication & Control SysHardware & Software DeploymentsDPNSS, DASS, ETSI, QSIG ProtocolsAREAS OF EXPERTISEVoice Solution DesignContact Centre ArchitectureContact Centre Design, Upgrades & Systems IntegrationCall routing design & implementationEncrypted Voice CommunicationsSolution Design Architecture – SDATechnical Design Authority – TDATelephony Infrastructure RolloutsTechnical SupportTechnical Assurance & Acceptance‘999’ National Critical InfrastructureTechnical AnalystBusiness AnalystRisk & Impact AssessmentsVendor ManagementTest & Acceptance EngineeringSupply & Reverse Supply Chain LogisticsGlobal Dispatch of Infrastructure Hardware & Electronic ComponentsFunctional SpecificationsTechnical Project Coordination