Bizigo Masraf Project:Bizigo Masraf , digitalizes companies long-running expense processes. Allows expenses to be easily tracked and approved or rejected. It provides instant tracking of all company expenses by issuing cards to employees.ResponsibilitiesResearching studies on products and consumer behavior, analyzing the results and planning actions to be taken.Understand product strategy, to maximize value and efficiency of product deliveries.Develop product briefs and user stories to develop right features with shared vision.Incorporate data, research, and market analysis to inform product strategies and roadmapsPartner with engineers in defining initiatives and solutions, and shaping various Financial products and services from inception to delivery by aligning with the relevant stakeholders.Know-HowDigital WalletWEB - Mobile AppsQR PaymentExpense ManagementUsing Postman, JiraSDLCFintech as a ServicesPrepaid Cards

-Defining and executing payment system strategies and projects-Managing Turkish Airlines Holidays website payments ( Virtual Pos, Pay With Link, Visa Click to Pay, Multiple Payment, Alternative Payments )-Managing Pazarama Tatil website payments -Set Up Call Center infrastructure end-to-end -Managing İşBankası Maximiles-Privia Seyahat Hattı call center applications ( IVR Payments )-Managing Pazarama Tatil Seyahat Hattı Call Center applications ( IVR Payments )-Transferring Call Center infrastructure from Mayen to İşErişim-Managing Vakıfbank MilPlus Seyahat Hattı call center applications-VCC Travel Payment platform Project-Checking daily chargeback/fraud cases-Analyze the process, find the problems, take the necessary actions for correction ( payment systems)-Partner with Engineers in defining initiatives and solutions, and shaping various Financial Products and services form inception to delivery by aligning with the relevant stakeholders-Prepairing business requirements and scope for projects

-Checking daily chargeback cases-Working with Ethoca closely-Using SQL, BO, EXCEL-Taking necessary reports about daily/monthy

- Checking possible fraud transactions - Prepare reports to banks for chargebacks and copy of requests - Find solution to chargeback cases with mastercard, visa and amex codes- Using Cybersource- To decrease fraud transactions with Cybersource rules- Assist customers about chargeback issues, - Check possible fraud payments via phone- Using CRM

- Checking possible fraud transactions - Prepare reports to banks for chargebacks and copy of requests - Find solution to chargeback cases with mastercard, visa and amex codes- Using Cybersource- To decrease fraud transactions with Cybersource rules- Assist customers about chargeback issues, - Check possible fraud payments via phone- Using CRM