Hakeem Ali Email & Phone Number

Tampa/St. Petersburg, Florida Area

Tampa, Florida, United States

Client Support Technician H Lee Moffitt, Tampa, FL 2019 – Present• Support the Enterprise Technology Systems team in the maintenance• Troubleshoot, diagnose and resolve/escalate system and application issues. Conduct root cause analysis of issues• Address support tickets in accordance to department's SLA.• Assist with IT projects and initiatives as assigned• Actively engages in discussions to understand the requirements to develop a complete quality assurance process for each project• Handle repairs and exchanges of defective devices• Maintain inventory of network electronics• Analyze, troubleshoot, and evaluate existing wired and wireless network systems.• Perform hardware imaging and deployment.• Participate in technical, internal unit testing to ensure accuracy of deliverables for self and peer.• Deploy and support VOIP phone systems.• Communicate effectively with end users, teams and management

IT Specialist 2018 – 2019Digital Hands, Tampa, FL• Monitored network alarms and responding to alerts• Responded to health and availability alerts generated by monitoring system• Performed network migration• Scheduled and perform installations of security software on customers and servers• Performed computer and network compliance checks• Knowledge of working with McAfee EPO• Created and Update GPO• Created and update OUs in Active Directory• Blocked access to unwanted websites• Performed computer and network troubleshooting• Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies.• Communicate effectively with end users, teams and management• Create and manage accounts in Active Directory

Tampa/St. Petersburg, Florida Area

IT Analyst 2012 - 2017Duke Energy, St. Petersburg, FL• Support Avaya Phone Systems• Network monitoring• Troubleshoot, diagnose and resolve/escalate system and application issues. Conduct root cause analysis of issues.• Create and updated Active Directory Accounts• Malware and Virus Removal• Provide day-to-day technical support by responding to requests for technical assistance via e-mail, phone, in-person or remote support.• Support Smart Devices• Participate in technical, internal unit testing to ensure accuracy of deliverables for self and peer.• Monitor and resolve security alarms, report findings and escalate as necessary. • Documents issues/resolutions to common problems.

Tampa/St. Petersburg, Florida Area

Help Desk Tech 2005 - 2012 Progress Energy, Tampa, FL• Actively engages in discussions to understand the requirements to develop a complete projects• Troubleshoot and resolved network conflicts • Provide support for wireless network• Support client working remotely• Create and manage Mainframe accounts and access• Scanned and remove malware and viruses• Provide support for IOT devices• Troubleshoot and resolve computer problems• Maintain up-to-date documentation of internal knowledge base and end-user support guides• Assist with new employee onboarding (hardware setup, user accounts, IT training)• Create and manage user account in Active Directory• Support the office VOIP telephone system

Certificate, Web Design

Information Technology

Certificate, Networking And Cyber Security

Bachelor Of Science - Bs, Information Technology