Hakeem Phillips Email & Phone Number

Cantonment, Fl, Us

United States

• Respond to customer questions/concerns sent to the Bullhorn Customer Care email for SMB.• Assisting customer through any challenges they might have getting the most out of Bullhorn and serving as point -person for escalations. • Monitoring customer adoption and usage of Bullhorn and suggesting ways the customer can increase value gained.• Identifying opportunities for the customers to benefit form additional Bullhorn and partner capabilities.• Collaborating with other team members and other internal teams to ensure timely responses to daily inquiries.• Documenting customer interactions and ensuring prompt follow-up to any open issues.

Atlanta, Georgia, United States

• Work as a first point of customer contact for a team servicing Payroll, Core, and HR specific customer requests• Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system• Acquire and expand knowledge of product offerings, support policies and methods of support delivery• Provide excellent customer service skills with a proactive approach for customer satisfaction• Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms

Dunwoody, Georgia, United States

• Within approved authority, applies claims procedures to handle claims, initiate claim payment process and close less complex PIP/MPC files; which may require contact by telephone or other electronic media• Works in partnership with the Claim Specialist• Understanding and application of laws and regulations• Processes coverage analysis-related tasks with direction from other claim handlers• Relies on written references for laws and regulations• Relies on written references to make appropriate referrals/transfers to Sub, SIU, other segments, plus handle escalations to other tiers• Applies basic understanding of mechanism/causation of injury to more complex of claims with supervision• Leverage the appropriate job aids, expertise, and tools to accurately and consistently process appropriate PIP/AB/MPC claims; within authority• Handle reasonable and necessary expenses for claims• Applies a basic understanding of medical/anatomical terms to handle claims with supervision•Gather/convey facts during all stages of claim processing, with external and internal customers/business partners• Completes Medicare and Medicaid compliance reporting• Applies understanding of common litigation tasks• Complete investigative contacts• Applies basic understanding of policies and endorsements• Applies working knowledge of laws and regulations applicable to PIP/AB/MPC Coverages• Researches, resolves and completes claim tasks within approved limits• Utilizes appropriate job aids, expertise and tools• Applies basic understanding of mechanism/causation of injury to claims with supervision• Collaborates with other claim segments in the handling of less complex PIP/AB/MPC coverages• Prepares professional written communication on claims

Dunwoody Georgia

· Complied with Standard Claim Process to capture new loss reports and initiate claim process foreither auto or fire claims· Within approved limits or authority, explained terms of policy, applied claim settlement procedures to handle claim, initiate payment process, and close files· Followed established procedures to appropriately review, handle, and settle applicable routine claims· Applied knowledge of insurance contracts and endorsement, state laws ad regulations· Collaborated with internal partners and interface with external vendors· Completed all applicable training and assist in the training and/or mentoring of less experienced associates.· Explained applicable repair programs and terms of applicable policy· Completed claim re-assignment to necessary segments.· Assisted with training of new associates in the LEAP program· Served as a member of the discretionary task team· Awarded Mission CX Employee of the quarter in 2020 and 2021

Atlanta Georgia

· Provided positive, fast, and complete support resolutions to users via various access channels· Provided technical support to both shoppers and customers· Identified common trends within support interactions and escalate appropriately· Completed all applicable training and assist in the training and/or mentoring of less experienced associates.· Quickly identified and resolved customer inquiries

Tallahassee, Florida Area

· Utilized established information collection protocol to gather all necessary information· Identified and resolved all presenting allegations and concerns· Maintained a working extensive knowledge of Florida Statute, CFOP, and Administrative Codes· Structured allegation narratives that captured the allegations of abuse, neglect, abandonment and exploitation as well as additional descriptive· Served as Point of Contact for the team and answered counselor questions.· Performed reviews of counselor screen outs· Utilization of FSFN, ACCURINT, VERINT, and Vital Statistics

Atlanta, Georgia

· Complied with Standard Claim Process to capture new loss reports and initiate claim process foreither auto or fire claims· Collaborated with internal partners and interfaced with external vendors.· Completed all applicable training and assist in the training and/or mentoring of less experienced associates.· Assisted with new associate training.· Worked with focus groups for the ILR section.

Tallahassee, Florida Area

•Provided accurate information and assisted taxpayers with all tax law and departmental rules regarding billings and delinquencies.•Utilized computerized record systems existing within the department. •Navigated and interpreted data with SUNTAX Tax Accounting Software (SAP).

Tallahassee, Florida Area

· Maintained all necessary certifications required - included but not limited to CJIS and FCIC/NCIC certifications· Electronically gather criminal history information from various sources for inclusion in statewide Child Welfare information systems (SACWIS) for use by field staff· Maintained a working knowledge of FSFN,E-AGENT,JIS, and Vital Statistics