Growth, Partnership and Collaboration Facilitation

Technology Solution, Enterprise Development and Business Consulting Services

- Created syllabi, lesson plans, reading assignments, and other instructional materials.- Developed and implemented teaching and learning initiatives for delivering undergraduate and postgraduate programs.- Fostered supportive learning environment, helping students develop advanced level and subject-specific skills.- Managed administrative duties such as preparing reports of student grades or updating student information databases.- Participated actively in committees responsible for making decisions regarding departmental policies and procedures.

- Worked with members on the overall planning, co-ordination, development, and supervision of the academic programs of the University- Sat on one of the highest university committees with senior management and demonstrated my ability to manage multiple tasks while remaining adaptable and flexible.- Participated in the oversight work of regulating the teaching, learning, and research of the university and creating and maintaining codes of conduct and regulations required to maintain academic standards.

- Developed and implemented comprehensive lecture and assessment plans to ensure on-time delivery of programs.- Conducted regular team meetings to coordinate development efforts, review progress, and resolve issues.- Ensured compliance with university standards and best practices throughout the module development and management.- Identified opportunities for process improvement and increased efficiency in course material development and delivery.

- Led cross-functional teams in the planning and execution of projects, ensuring alignment with strategic objectives.- Conducted comprehensive project planning, including scope definition, resource allocation, and scheduling.- Implemented effective risk management strategies to mitigate project risks and ensure successful delivery.

- Developed business cases for automation, re-engineered project costs and negotiated vendor contracts.- Developed a tool based on planning data sets to identify and maximize underutilized access.

- Provided first-line technical support to users across the organization, addressing a wide range of software, hardware, and network issues promptly and effectively.- Managed and prioritized incoming support tickets, ensuring timely resolution of issues in accordance.

- Promoted security awareness among users by recognizing and mitigating potential security risks, educating users on security best practices, and adhering to established security protocols.- Implemented proactive measures that reduced the average resolution time for support tickets by 20%, leading to increased user satisfaction and productivity.