Hakeem S. Moore Email & Phone Number

United States

Colorado, United States

• Maintained responsibility for procurement of all XaaS hardware and software solutions. Managed large-scale corporate projects for assigned vertical customer base, including release management, vendor management.
• Led design and development of solutions for Cisco/Meraki-based secure network across 100+ locations.
• Developed detailed project plans and task lists that enabled accurate project management and tracking, leading to improved project delivery.
• Built and presented project timelines and schedules, technical specifications, communication plans, and training plans that aligned with stakeholder requirements and best practices.
• Achieved +96% customer satisfaction rating by ensuring all projects were delivered in assigned portfolio.
• Acted as Technical Consultant for two well-known initiatives, Meraki, and ISE.

• Served as the liaison between project teams and key project stakeholders, overseeing cost management, scheduling, and performance tracking. Monitored teams and provided regular performance assessments.
• Ensured successful implementation of Meraki and Endpoint projects for 60+ sites, directing all aspects of project management, including network design, resource management, and reporting.
• Leveraged technical expertise to guide Sales team in developing requests for proposal (RFPs) for services, validating feasibility and ensuring accuracy of submissions.
• Analyzed customer business requirements to design comprehensive project plans and schedules.
• Managed and oversaw numerous wireless implementations, including network infrastructure implementation and deployment of Meraki.
• Partnered with site teams and Wells Fargo Construction Manager with the responsibility for completing Low level designs (Present state) and collaborating with both internal and external teams to create the High-Level.

• Served as primary Cisco contact for clients, facilitating communications regarding client service outages. Audited and inspected deliverables to ensure alignment with customer vision.
• Represented client needs and goals within Operations, providing high levels of customer service.
• Fostered and cultivated relationships with customers to build trust and rapport; established strong feedback loops and presented key insights to leadership to guide decision-making and solution development.
• Tracked and reported outages, changes, and growth for variety of client operation projects, consistently ensuring adherence to best practices and alignment with outlined service standards.
• Led and developed all stakeholder and client IT communications, ensuring proper and effective conflict resolution, change management, and Cisco outage resolution.

• Managed high volume of projects with numerous key stakeholders and sponsors. Fostered relationships and maintained responsibility for developing customer communications, initiating kickoff calls, and hosting weekly.
• Managed demanding customer requirements and partnered with key stakeholders to ensure proper delivery of complex services in alignment with requirements.
• Oversaw series of operational performance and throughput measures to ensure timely project delivery and alignment with scope plan.
• Built project schedules and timelines and leveraged strong foundational understanding of network architecture and cloud service implementations to align requirements with technical solutions.
• Managed entire project life cycle for 4+ projects, directing projects from initiation through delivery and eventually completion.
• Produced weekly and monthly reports that highlighted metrics, forecasted projections, and provided recommendations for project management activities to enable data-driven decision-making.

• Oversaw schedules, timelines, circuit delivery, and wide host of cross-functional departmental resources. Leveraged expertise in project management to ensure the timely delivery and development of project materials.
• Managed Astra Hosted Voice Rollout project, leading to $200K+ in reduction of toll fees for company.
• Consolidated the migration of 500+ assets of several acquired companies for Datacenter Migration project, including EarthLink Tech Care, into a virtualized environment to consolidate and reduce cost of the companies.

• Managed upwards of 44+ projects each month, from proposal through service delivery. Oversaw day-to-day operations for Projects and Implementations, including client relations and resource management.
• Built and delivered project management standards; presented new programs, standards, and results to C-suite leadership to secure buy-in and ensure successful adoption.
• Leveraged expertise in PMI standards and Kaizen methodologies to implement streamlined processes for service delivery projects, including engagement reviews and quality assurance procedures.
• Improved collaboration and communications between cross-functional teams and organizational leadership by interviewing each team member and analyzing their roles to perform thorough gap analysis on day-to-day operations.
• Recruited more than 5+ candidates to fill vacancies that were created through new business growth.
• Managed external vendor relations, audited and prepared budgets, and forecasted cost-to-completion projections to add clarity, documentation, and tracking.

• Built project plans, tracked milestones, and reported project status and necessary changes to ensure accuracy and successful adoption of process improvements. Conducted VoIP Network Assessments. Planned and executed.
• Configured and installed CUCM Publisher 8.0, Subscriber 8.0, Cisco Unity Connection 8.0, and Cisco Unified Enterprise Console for the City of Denver.
• Conducted CCM User training and trained 20+ end users on proper use of Cisco IP phones and Call Manager.
• Partnered with Cisco TAC on implementations and resolutions to outages post-installation.
• Audited and reviewed deliverables and delivered after-action reports that highlighted key project activities and served as key inputs for future projects

• Served as the main point of contact between teams and stakeholders. Hosted project meetings and reported key metrics and insights to leadership. Reviewed and audited team deliverables before submission to clients.
• Collaborated extensively with multinational clients, vendors, and internal and external support teams for global deployment of HP Unified Communication services.
• Executed, monitored, and controlled projects against project plans; tracked project deviations and reported key findings and changes to leadership.
• Identified and rectified process gaps within existing processes and systems to overhaul service delivery and project management.
• Leveraged knowledge and understanding of cultural differences and motives to lead virtual cross-cultural, cross-border teams effectively and ensure proper resolution of issues.
• Incorporated innovative solution improvements and delivered new process efficiencies aimed at ensuring high levels of cost savings.

• Facilitated teams in managing and reviewing incidents to develop tailored reports. Conducted thorough root cause analysis and led lessons learned sessions to guide forecasting and strategic planning.
• Drove project completion for upwards of 300+ accounts to ensure proper management, resolution, and completion of projects for vendors during high-level incidents.
• Tracked action items and developed detailed incident reports, which were reviewed and further analyzed by all stakeholders, incident teams, and special project teams.
• Authored business cases to enable successful change management and reduce likelihood of major disasters after thorough root cause analysis, extensive follow-ups, and coordination.
• Incorporated ITIL methodologies into the SOP to ensure that methods were properly documented.
• Developed, managed, and reviewed Key Performance Indicators (KPIs), resource utilization, weekly top offender reports, and process performance.