• Provide end-user support activities for all 9mobile systems and mobile devices (phones, SIM registration and NIN devices) across South west states• Provide technical support to users at the level of the workstation, desktops, printers, telephone sets and cell phones /tablet.• Installation, configuration and deployment of software on staff's computers in the company.• Monitoring of all network infrastructures at the centers and ensure they are in good working condition• Proffer resolutions to IT issues (network, projects, windows, e.t.c) in the south west and provide useful feedback and escalations when required.• Provision technical assistance and support to the wired and wireless network, (WiFi) including voice, data and video conferencing.• Assist the 9mobile Southwest Regional Office staff to resolve IT related issues.• Ensure the repair or replacement of defective equipment through planned and approved intervention or refer it to suppliers for service or repair.• Ensure that all incidents and service requests are logged in the ITSM tool.• Manage communication/network hardware and software configurations, ensuring that all standards and procedures are followed.• Evaluate security risks and their potential impact on the Office's IT equipment and services.• Perform tasks related to the installation, upgrade, operation, monitoring, and maintenance of the office computer network.• Perform software upgrades on the office's computer equipment when necessary.• Assist in Investigating and diagnosing complex network problems, in collaboration with users, colleagues in the IT Department at Headquarters • Supervise the cabling operations and ensure maintenance.• Ensure preventive maintenance of all IT equipment as well as UPS and others under the supervision of the position.• Ensure the monitoring/supervision of the IT environment and provide periodic reports.• Assist the project teams within the framework of IT and support in execution within the region.

The same as above

• System preparation and Maintenance • System administration for efficient productivity of staff End user supportNetwork and Storage managementSoftware Management/supportWorking with the Chief Information Officer (C.I.O) to achieve the organisation goals