Hakeem Ruba Email & Phone Number

Kochi, Kerala, India

• Developing & Implementing Business Plans for newly identified segments/offerings in South India Market to achieve the set annual revenue goals.• Working closely with Business Unit Head to develop an Account roadmap & executing a business development strategy for identified accounts.• Discovering Opportunities by working closely with customers and sourcing RFPs from the market. Leading timely submission of quality RFP submission by working closely with internal cross functional teams.• Navigating various influencers & decision makers within the account and nurturing strong relationships across client organizations. Managing & growing multiple engagements within large accounts.• Exploring potential business deals by contacting potential customers; discovering and exploring cross sell and upsell opportunities from accounts.• Learning and maintaining in-depth knowledge of industry trends and competition. Working effectively with Pre-Sales, Architects and Delivery teams during pre-contract & post contract cycle to effectively engage & penetrate into an account.• Identifying and developing strategic alignment with key third party influencers. Working closely with Marketing and Sales resources.

Dubai, United Arab Emirates

• Maintaining the School ICT Infrastructure (Servers, Data & Voice cabling, Data Switches, Wireless Access Points, Aruba Access point Controllers, Cisco Routers, Fortinet Firewall, Internet Lines, Avaya PABX System, Attendance System, Door Access Control, PCs, Laptops, Tablet PCs (Mac & Android), Xerox Management, Printers, Peripherals, Multimedia Projectors, Interactive Whiteboards, Video Conferencing System, Digital Signage, AV equipment etc.), Microsoft Server Operating Systems, Server Security and Server based applications, Antivirus for Servers and Clients, File Server and Database.• Providing user support (Admin & Academic) - assisting users in the appropriate use of systems/applications Intranet and Internet usage and Resolving IT related issues/ problems.• Providing technical support for software projects at the school. Communicating with users in assessing their ongoing needs, recommending best practices/effective solutions, and implementing these to produce the desired results.• Setting up and ensuring the strict compliance of procedures related to daily backup and other periodic routines: Software patches, data transfers/ interchange, port/ import/ export and restoration from backups when required.• Training users in the appropriate use of hardware, network, intranet, internet, standard software packages and software tools.

Kochi, Kerala, India

• Handling inquiries and requests from customers and addressing their needs.• Staying on top of accounts, making sure they receive services that are within their budget & needs.• Meeting regularly with team members to discuss progress & finding new ways to improve business• Identifying upselling, cross-selling, and renewal opportunities and communicating with the sales team regularly.• Establishing rapport with the clients and developing new sales opportunities.

Dubai

• Pre-sales consultation and technical implementation of solutions designed for hospitality industry.• Meeting prospective clients to understand their requirement technically & commercially.• Studying and developing in-depth knowledge of industry trends, product line, competition,tech support and services.• Designing the solution as per customer requirement and technical scope.• Coordinating with contractors and consultants along with implementation of solution.• Working in hand to hand with project implementation team.• Verification of implemented projects as per quality standards.• Handing over the project with final training to client IT team for first level of support.• Ensuring standard service delivery and customer satisfaction by communicating with the technical team and business partners throughout different project phases.• Executed numerous projects for big hotel chains in Middle East and Africa region.

Dubai

• Installation and configuration of Hospitality software’s, Digital signage’s, Internet Bandwidth and Billing management system.• Installation & Support of IT products including Servers & Hospitality based Software’s.• Configuration of Virtual terminals and Virtual machines.• Interfacing of the software and network devices with other applications like PMS, PABX etc.• Testing of hardware equipment including Printers, Routers, Switches and POS Terminals.• Ensuring round the clock Software & Network Support, Help Desk Software Supportmanagement and user support.• End User Training, Go Live activity and providing remote support in case of emergencies.• Supporting existing client base, coordinating with property IT Manager during system auditsand preventive maintenance.

Cochin Area, India

• Interacting with the clients, installation and troubleshooting of the web-based software’s on servers, providing built-in data sheets, reviewing feedbacks and forwarding them to the development team etc.• Technical assessment of the company products by reviewing feedbacks and analyzing them.