Hakerra Singleton- Horton Email & Phone Number

Durham, NC, US

United States

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service while ensuring the presence.
• Serves as a member of the Quality Assurance Team and attends meetings as scheduled
• Submission of all requested documentation and reports
• Work closely with Chief Operating Officer and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings.
• Responsible for communicating with Human Resources for staffing needs, employee concerns, and corrective action measures.

Durham, North Carolina, United States

• Oversees the organizational and administrative support for the mental health services agency's regional operations—implementing continuous improvement projects that streamline work processes, increase efficiency, and.
• Serves as the region’s human resources lead, collaborating with the HR division to communicate staffing needs, evaluate staff performance, address employee concerns, and implement corrective actions.
• Develops systems to improve performance including creating a system to ensure that proper documentation is submitted and in adherence with the agency’s ethics, service, regulatory, and professional policies.
• Handles confidential information and materials related to personnel and mental health services—exercising discretion to ensure proper storage and maintenance of confidentiality.
• Conducts regular meetings with program managers to review reporting tools, resource management, and staffing levels—building strong channels of communication and collaboration.
• Responsible for customer service escalations—leveraging strong communication and problem-solving skills to resolve concerns, make impactful decisions, and deliver high-quality service.

Organic skin and hair care products.

Durham, North Carolina, United States

• Supervised Third-Party Recovery and Buy-in functions within the Finance and Accounting unit of the Department of Health and Human Services—responsible for financial analysis and reporting, office administration, and.
• Managed a team of eight analysts—assessing performance, directing workflows and priorities, coordinating between personnel and human resources, and ensuring compliance with required regulations.
• Maintained accurate financial records for the department, exercising superior organizational and documentation skills to ensure accuracy, track payments, and receipts, manage reclamation and recoveries, and update CMS.
• Ensured the unit’s compliance and adherence to requirements of applicable State Plan Amendments (SPA) State and Federal Regulations, leveraging a deep working knowledge of government compliance standards.
• Exercised superior communication skills to coordinate unit stakeholders including vendors, technology service providers, and cross-functional departments, fostering greater collaboration and transparency.

Durham, North Carolina, United States

• Managed and provided direct oversight to 30 licensed clinicians—ensuring compliance with all state and government requirements, coaching team members on strategies to better serve clients, and conducting trainings on.
• Responsible for the administration of the human resources function for the department—leading interviewing, onboarding and training, credentialing applications, managing payroll, and performing staff evaluations.
• Cultivated strong relationships with community stakeholders, state officials, and community participants in North Carolina to achieve regional objectives and deliver greater community impact.
• Provided administrative and financial functions for the organization by communicating with the Eastern Corporate Division through confidential spreadsheets and emails.
• Participated in developing practices, policies, and procedures for programming, ensuring compliance with Federal and State contracted guidelines.

Durham, North Carolina, United States

• Oversaw the administrative and human resources functions for the mental health services company including billing, personnel issues, human resource policies and procedures, payroll, and quarterly tax preparations and.
• Acted as the human resources manager for the region, responsible for reviewing resumes, determining disciplinary action, conducting orientations, organizing benefits administration, and calculating payroll taxes.
• Administered the payroll system, including benefit changes, PTO accruals, timesheet verification, and calculating incentives and commissions.
• Partnered with treatment teams to organize and facilitate client medical appointments and clinical treatment—handling confidential medical records in compliance with required regulations.

Durham, North Carolina, United States

• Collaborated in the development and delivery of new workshops and services to support consumers and staff in achieving person-centered treatment and performance plan goals.
• Trained and coached supervised staff in assisting consumers with re-entry into the community and participated in the hiring process.
• Provided exceptional customer service by answering inbound calls, scheduling meetings, and addressing concerns promptly and professionally.
• Maintained comprehensive personnel files on all employees and subcontractors to ensure compliance with state and federal regulations.