Hakim Ehsan Email & Phone Number

Markham, Ontario, Canada

• Provide Level 2 and Level 3 technical support for over 2000+ devices, resolving complex issues and ensuring high-quality service delivery.• Provide support, repair, and maintenance for desktops, laptops, etc.• Maintain accurate inventory records of all technology assets.• Develop and executed efficient desktop imaging and deployment methods.• Image laptops, desktops, and software updates for computing devices using SCCM.• Help equipment adds, moves, and changes as needed to support organizational needs.• Provide timely support for open tickets within the given date,• Provide customer service by helping them to solve technical issues based on their needs.• Contribute with internal teams to support organizational goals and objectives and contribute to continuous improvement initiatives.• Help other IT team members to manage all IT infrastructure components, ensuring system security and compliance with organizational policies.

Toronto, Ontario, Canada

• Analyzing user engagement• Reporting on web traffic for all social media• Building and supporting SEO strategies by implementing keyword • priorities into content marketing projects• Researching new social media trends and tools.

Skopje, North Macedonia

• Provided training on computer hardware, web browsing, and the Microsoft Office suite to groups of 15-25 individuals.• Troubleshot and resolved technical issues faced by students, ensuring a smooth learning experience.

Bamian, Afghanistan

• Provided efficient helpdesk support for hardware, software, and telecommunications issues to employees, and staff.• Managed users, accounts, licenses and group policy.• Installed and configured computer systems and peripherals for optimal performance.• Devised incisive workarounds and resolutions for IT-related problems.• Configure and implemented network protocols such TCP/IP and DHCP.• Used proactive monitoring procedures and tools to identify problem prevention opportunities.• Used remote login tools to assist clients with technical and product questions.• Disassembled computer systems to troubleshoot and resolve hardware issues.• Updated software versions with patches and new installations to close security loopholes and protect users.• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Kabul, Afghanistan

Kabul, Afghanistan

• Assisted customers in understanding products, components, and systems using technical demonstration.• Identified problems in printers, scanners, and networking hardware, applying required fixes or escalating issues.• Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.• Handled customer service issues by providing guidance or escalating for advanced support.• Monitored IT use to maintain compliance with established processes, policies, and guidelines.• Tackled troubleshooting and problem resolution to support end-user technical issues.• Installed and supported desktop software titles and add-ons.