Hakim Ehsan Email & Phone Number

Markham, Ontario, Canada

• Provide Level 2 and Level 3 technical support for over 2000+ devices, resolving complex issues and ensuring high-quality service delivery.
• Provide support, repair, and maintenance for desktops, laptops, etc.
• Maintain accurate inventory records of all technology assets.
• Develop and executed efficient desktop imaging and deployment methods.
• Image laptops, desktops, and software updates for computing devices using SCCM.
• Help equipment adds, moves, and changes as needed to support organizational needs.

Toronto, Ontario, Canada

• Analyzing user engagement
• Reporting on web traffic for all social media
• Building and supporting SEO strategies by implementing keyword
• priorities into content marketing projects
• Researching new social media trends and tools.

Skopje, North Macedonia

• Provided training on computer hardware, web browsing, and the Microsoft Office suite to groups of 15-25 individuals.
• Troubleshot and resolved technical issues faced by students, ensuring a smooth learning experience.

Bamian, Afghanistan

• Provided efficient helpdesk support for hardware, software, and telecommunications issues to employees, and staff.
• Managed users, accounts, licenses and group policy.
• Installed and configured computer systems and peripherals for optimal performance.
• Devised incisive workarounds and resolutions for IT-related problems.
• Configure and implemented network protocols such TCP/IP and DHCP.
• Used proactive monitoring procedures and tools to identify problem prevention opportunities.

Kabul, Afghanistan

Kabul, Afghanistan

• Assisted customers in understanding products, components, and systems using technical demonstration.
• Identified problems in printers, scanners, and networking hardware, applying required fixes or escalating issues.
• Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Monitored IT use to maintain compliance with established processes, policies, and guidelines.
• Tackled troubleshooting and problem resolution to support end-user technical issues.