Muhammad Hakimi Bin Hamdan Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Provide exceptional customer service and manage the demands of customers (passengers and partners) via our communication channels (phone, email, and live chat).• Professionally manage a large volume of questions from clients (B2B and suppliers) and customers.• Responsible for achieving individual (KPI) and team goals.• Understand and deliver corporate strategies, and improve customer service experiences by implementing self-service.• Communicate with Team… Show more • Provide exceptional customer service and manage the demands of customers (passengers and partners) via our communication channels (phone, email, and live chat).• Professionally manage a large volume of questions from clients (B2B and suppliers) and customers.• Responsible for achieving individual (KPI) and team goals.• Understand and deliver corporate strategies, and improve customer service experiences by implementing self-service.• Communicate with Team Leaders and/or the Manager to consistently identify work process improvements.• Demonstrate a high level of integrity and confidentiality - Keep customer information confidential at all times. • Take responsibility for client issues and concerns, such as operational issues and pricing/invoice queries. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Identify new contacts, build sales leads, and respond to sales possibilities for DoubleTree by Hilton Kuala Lumpur Properties to maximise revenue.• Generate and develop sales leads, contact new clients, and establish commercial partnerships.• Create contracts and provide formal confirmation to all clients.• Generate accurate and timely reports that suit the demands of the Sales Director and senior management, including reporting on appointments, calls made, and… Show more • Identify new contacts, build sales leads, and respond to sales possibilities for DoubleTree by Hilton Kuala Lumpur Properties to maximise revenue.• Generate and develop sales leads, contact new clients, and establish commercial partnerships.• Create contracts and provide formal confirmation to all clients.• Generate accurate and timely reports that suit the demands of the Sales Director and senior management, including reporting on appointments, calls made, and business leads.• Regularly assess customer satisfaction and address any unresolved concerns to secure future business.• Plan and carry out Hotel Properties show rounds. Show less

Sepang, Selangor, Malaysia

Sepang, Selangor, Malaysia

As a passenger service officer, my roles are to be the front liner between company and passenger, especially in the check-in counter and at the gate.Most of my roles in the company are:1) Acquire basic knowledge in passenger handling 2) Apply basic skills in the check-in process and boarding gate 3)Identify the different types of travel documents for example i) Passport ( Normal Passport, seaman book, certificate of identity, laissez-passer) ii)Visa (… Show more As a passenger service officer, my roles are to be the front liner between company and passenger, especially in the check-in counter and at the gate.Most of my roles in the company are:1) Acquire basic knowledge in passenger handling 2) Apply basic skills in the check-in process and boarding gate 3)Identify the different types of travel documents for example i) Passport ( Normal Passport, seaman book, certificate of identity, laissez-passer) ii)Visa ( Chinese visa, Us visa, Schengen visa ) iii)Residence permit and permanent resident card iv )Visit pass4) Distinguish all types of baggage and adhere to the proper baggage acceptance and procedures 5) Apply restrictions of seating policies 6)Provide services to the passenger with reduced mobility (e.g. Elderly, passenger travel with portable medical assistance MEDA, wheelchair and stretcher case passenger)7)Handle passenger at the boarding gate within cut off time 60 minutes 8) Handle passenger at the airline's transfer desk Show less

Sepang, Selangor, Malaysia

During the pandemic, Pos Aviation company send me to KLIA Cargo Village to be working with Lazada. My roles in Lazada e-commerce are:1) Packing item that customer ordered on the website 2) Picking item in the inventory to sort out for packing 3) Inbound and Put Away. Collect item from the lorry container and sorting using location provided for enhancing the process the placement of item 4) Outbound. Collect item from the packing process and load it into… Show more During the pandemic, Pos Aviation company send me to KLIA Cargo Village to be working with Lazada. My roles in Lazada e-commerce are:1) Packing item that customer ordered on the website 2) Picking item in the inventory to sort out for packing 3) Inbound and Put Away. Collect item from the lorry container and sorting using location provided for enhancing the process the placement of item 4) Outbound. Collect item from the packing process and load it into the logistic company transportation, for example, Lex, Ninja van and Cainiao 5) Cycle count. double-check physical inventory using an RF device to be tally with the system6) Migration warehouse from eWTP KACT warehouse to Alibaba Express warehouse on 20th October 2020 Show less

Bachelor Tourism Planning And Development (Hons.), Tourism Planning And Development, 3.71/4.00

Activities and Societies: Dean list consecutive semesters President Haluansiswa UniKL club Exco Media Tourism Club

Diploma Of Education, Ground Technology Operation, Cgpa 3.72/4.00

Activities and Societies: Vice President of Kelab Usahawan

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