Usage Integrity Team (UIT)Customer Renewal Executive - Overconsumption (CRE-O) (Asia Pacific – Japan) Key Responsibilities: Over-Consumption Validation and Transparency: Spearheaded the identification and validation of over-consumption within public cloud subscriptions. Delivered insights that allowed regional teams to identify potential leads and expand service offerings. Customer Usage and Entitlement Analysis: Conducted comprehensive analyses of customer consumption data and entitlements, pinpointing areas where usage exceeded contractual agreements. Facilitated pipeline generation by identifying key expansion opportunities, helping align customer needs with SAP’s innovative cloud solutions. Opportunity Generation through Compliance: Transformed over-consumption cases into actionable sales opportunities by highlighting compliance gaps and recommending tailored up-sell initiatives. This approach fostered further adoption of SAP cloud solutions among existing customers. Key Achievements: Enhanced Customer Satisfaction: Established transparency in over-consumption practices, helping customers make informed decisions and optimizing their service usage, boosting and reinforcing trust in SAP's commitment to customer success.Scalable Framework Implementation: Implemented a scalable, cross-regional framework, allowing regional teams to address over-consumption efficiently and consistently. This contributed to a streamlined and repeatable process that supports SAP's broader customer retention and compliance goals. Revenue Generation: Directly contributed to the growth of SAP’s revenue by converting over-consumption cases into actionable compliance up-sells, adding value for both customers and SAP through increased service adoption. Sales Growth: Created a compliance upsell deal opportunity with High Level Estimation (HLE) of EUR 21,522,000.00 (to date) with EUR 1,279,000.00 Annual Contract Value (ACV) booked throughout 2024.

General Manager Assumed responsibility for orchestrating the seamless administration, operation, and production of the company. My primary focus was on providing strategic direction to ensure the sustained growth and success of the organization, coupled with the establishment of an efficient and well-structured business framework. Key Responsibilities: Strategic Leadership - Formulated and executed strategic plans to guide the company towards sustained growth and profitability. Provided visionary leadership to align teams with overarching business objectives. Departmental Structure: Instituted clear and functional departments, fostering a cohesive and collaborative organizational culture. Strengthened communication channels across departments to optimize operational efficiency. Production Management: Implemented stringent measures to uphold uncompromising quality standards in the production process. Streamlined operations to minimize waste and enhance overall cost-effectiveness. Sales and Marketing: Developed and executed comprehensive sales and marketing strategies to drive business growth. Monitored and fine-tuned daily sales activities to consistently surpass revenue targets. Order Management: Oversaw daily order fulfillment, ensuring precision and timeliness. Implemented systematic approaches to streamline order processing and delivery procedures.Sales Growth: Achieved a commendable increase in monthly sales from RM 20,000 to RM 50,000 throughout 2023, through the implementation of robust sales and marketing strategies. Qualifications and Skills: Demonstrated a successful track record in managerial roles within the bakery and food industry. Exhibited strong leadership qualities and organizational prowess. Possessed an in-depth understanding of bakery operations, production, and quality control. Proven ability to implement and execute successful sales and marketing strategies.

Liberty Technology Resources Sdn Bhd (LTRSB) was incorporated in 2011 and the Company is spearheaded by a group of professionals who are having vast experiences in IT business and/or their field of expertise. The company has highly and reputable management team to undertake project in the most effective and efficient manner to fulfil the needs of our valuable customers.We share to attain the highest level of customer satisfaction through networking with specialized technical expertise and also encourage enterprise, motive strong team spirit and offers opportunity for personal development growth.LTRSB provides complete ICT solutions and services in telecommunication, networking and other infrastructure to cater to the needs of government and private sectors. Working with our partners, we use leading edge technologies and tools to achieve high performance on flexible delivery platforms.LTRSB firmly believes that providing end-to-end ICT solutions is the key to successful implementation of all experience in any organization, be it in the government or the commercial institutions.

Perintis Kembara Sdn. Bhd. (PKSB) is committed in 3 core activities namely; Integrated Facility Management (IFM), Information Technology & Electrical Low Voltage Application (IT & ELV), and Occupational Safety & Health (OSH). A. INTEGRATED FACILITY MANAGEMENT (IFM)- Mechanical & Electrical (M&E)- Energy & Utilities- Environment & Air Quality Control- Parking System- Security, Safety & Crisis Management- CMS- Fire Fighting- Vertical Transport- Cleaning, Housekeeping, Central Vacuum, & Waste Collection System- Landscaping & Groundcare- Building Audit Services - Supply of Competent Technical Manpower B. INFORMATION TECHNOLOGY & ELECTRICL LOW VOLTAGE SOLUTION (IT & ELV)- CCTV Surveillance- Access Control- Alarm System- Autogate & Parameter Barrier - Turnstiles- IT Consultation & Solution C. OCCUPATIONAL SAFETY & HEALTH ADMINISTRATION (OSHA)- Personnel Protection Equipment (PPE)- Chemical Health Risk Assessment (CHRA)- Environment Air Quality & Ventilation - Hearing Conservation Program- Mobile Screening & Diagnostic

• Promoted existing car models and increased market share by developing sales activities and achieving sales targets.• Managed the delivery process of vehicles to clients, ensuring excellent customer service and maintaining relationships with customers and corporate organizations.

HSBC First Direct Mortgage Department: Contributed to the Pre-Drawdown (Redemption) Team in the Property Mortgage, Remortgage, or Purchases domain. Verified UK Offset Mortgage Redemption Applications, aligning them with Offer Letters and Security Documents from lenders and other UK banks. Managed communication via phone calls and faxes with lenders and bankers across the UK, Scotland, and Northern Ireland.HSBC First Direct Easyswitch Department: Oversaw customer accounts (UK market), managing Standing Orders, Direct Debits, and Cash Balance transfers from other banks. Processed application data for new and existing customers throughout the transfer process. Spearheaded process improvement initiatives and developed internal software for enhanced efficiency. Accomplishments: - Recognized as First Direct's Most Improved Individual for the month of August. - Appointed as a checker for process items, demonstrating attention to detail and accuracy. - Served as the team-building director for the Easyswitch department, fostering a collaborative work environment. - Acknowledged as the Most Performing Member of the Sport & Social Club, showcasing dedication and commitment.