Hal Marsh Email & Phone Number

Henrico, NC, US

Raleigh-Durham-Chapel Hill Area

• Worked directly with customers to manage and drive the maintenance of all communication equipment with a focus to minimize business disruption.Key Results:
• Establish service by studying system requirements, ordering, and gathering components and parts, completing installation, and performing acceptance tests.
• Maintain rapport with customers by examining complaints, identifying solutions, and recommending system improvements.
• Document service and installation actions by completing work tickets, reports, logs, and records while maintaining customer confidence and keeping service confidential.
• Delivered best-in-class assistance by staying current on technical and product knowledge.
• Assist with mobile installations upon demand and participate in after hours and on-call service schedule.

Raleigh, North Carolina, United States

• Managed and maintained the architecture, upkeep and overall health of the internal-facing systems from the network to the platform.Key Results:
• Analyzed existing hardware, software and networking systems to create and implement scalable Cisco networks according to client specifications.
• Identified and delivered computer hardware and software services, including troubleshooting, installation and maintenance.
• Worked with the Cisco Mobility Team specializing in Cisco Policy Suite and Cisco Gateways for Verizon Wireless
• Created and maintained monitoring and data collection scripts.
• Worked with many network diagnostics tools including Wireshark, traceroute, ping, etc.

Raleigh, North Carolina, United States

• Worked in software development and test group at IBM.
• Primary role is creating and maintaining the test and development environments, including code deployments using Urban Code Deploy, Jenkins, and custom Unix shell, Perl, and PHP scripts.
• Deployment of scripts and monitor system performance.
• Drove metrics to determine system sizing and design.
• Completed Database (DB2) backup and restore along with application restoration for code testing.
• Worked closely with an international team of testers and developers to meet code push deadlines and schedules.

Raleigh, North Carolina, United States

• Responsibilities included the development and delivery of clinical EHR instruction and training technology for all division nursing staff. Managed the daily operations of the Division Education Center located in Kansas.
• Arranged support to mission critical systems in a large enterprise environment.
• Supported ITAR account and that required an in-depth knowledge of security policies and several different platforms of UNIX/LINUX (Redhat, Suse, Ubuntu, Cent OS, etc.) along with windows.
• Tools used were Remedy, OpenView, NetView, and Netbackup
• Performed complex changes and new implementations of software and hardware.
• Provided help building new servers along with completing many changes to the existing environment.