Hal Marsh Email & Phone Number

Henrico, Nc, Us

Raleigh-Durham-Chapel Hill Area

Worked directly with customers to manage and drive the maintenance of all communication equipment with a focus to minimize business disruption.Key Results:• Establish service by studying system requirements, ordering, and gathering components and parts, completing installation, and performing acceptance tests.• Maintain rapport with customers by examining complaints, identifying solutions, and recommending system improvements.• Document service and installation actions by completing work tickets, reports, logs, and records while maintaining customer confidence and keeping service confidential.• Delivered best-in-class assistance by staying current on technical and product knowledge.• Assist with mobile installations upon demand and participate in after hours and on-call service schedule.

Raleigh, North Carolina, United States

Managed and maintained the architecture, upkeep and overall health of the internal-facing systems from the network to the platform.Key Results:• Analyzed existing hardware, software and networking systems to create and implement scalable Cisco networks according to client specifications.• Identified and delivered computer hardware and software services, including troubleshooting, installation and maintenance.• Worked with the Cisco Mobility Team specializing in Cisco Policy Suite and Cisco Gateways for Verizon Wireless• Created and maintained monitoring and data collection scripts.• Worked with many network diagnostics tools including Wireshark, traceroute, ping, etc.• Performed activities related to operations and monitoring of IT environment.

Raleigh, North Carolina, United States

• Worked in software development and test group at IBM.• Primary role is creating and maintaining the test and development environments, including code deployments using Urban Code Deploy, Jenkins, and custom Unix shell, Perl, and PHP scripts.• Deployment of scripts and monitor system performance.• Drove metrics to determine system sizing and design.• Completed Database (DB2) backup and restore along with application restoration for code testing.• Worked closely with an international team of testers and developers to meet code push deadlines and schedules.

Raleigh, North Carolina, United States

Responsibilities included the development and delivery of clinical EHR instruction and training technology for all division nursing staff. Managed the daily operations of the Division Education Center located in Kansas City, Missouri serving 14 hospitals across four states.Key Results:• Arranged support to mission critical systems in a large enterprise environment.• Supported ITAR account and that required an in-depth knowledge of security policies and several different platforms of UNIX/LINUX (Redhat, Suse, Ubuntu, Cent OS, etc.) along with windows.• Tools used were Remedy, OpenView, NetView, and Netbackup• Performed complex changes and new implementations of software and hardware.• Provided help building new servers along with completing many changes to the existing environment.• Was responsible for being on-call and responding quickly to customer needs.