Consultant rolling our Service Management (SDLC), ITIL within Progressive Property IT environments.Co-Partner, Mobile web and app developer at KP Technology Solutions LLCStrengths and Key Skills • Work with business and development teams on finding multiple root causes and setup preventive measures to eliminate incidents that cost our company dollars.(ITIL V3)• Assisted in rolling out ITIL service management to different organizations within Progressive Insurance. Met with IT management and business to educate them on the services that Incident and Problem provide.• Customer focused, versatile and practical: able to balance and juggle priorities as business needs dictate. • Excellent interpersonal skills: able to interact and communicate with all levels of staff at both a technical and non-technical level. • Performs analysis on Mobile, FLASH and .Net applications.• Excellent team motivator with proven track record of creating and developing effective teams. Strong team player whether leading or participating. • Varied and extensive technical background including development, client server, Incident management, Problem management and Change.The Progressive Group of Insurance Companies | Problem Management Center of ExcellenceSpecialties: Root Cause analysis for any problem IT or Non (5 whys, Context diagrams, fishbones, apollo etc) ▪ Strategic & Tactical Planning ▪ Process Improvements, Automation & Optimization ▪ Vendor Negotiations & Contract Management ▪ Team Building, Mentoring & Leadership