Hal Roach Email & Phone Number

•Perform software repair, upgrading, loading single user operating systems, troubleshooting, maintenance and diagnostics.•Troubleshoot and repaired hardware, software, network and printing problems. •Perform assigned level 2 & 3 desktop support services.•Install hardware and software on workstations, set up and maintain network and telecommunications systems.•Installed and configured all shared/networked printers.Upgraded all computer hardware (motherboards, CPUs, network cards, sound cards, CDROM’s, video cards, memory, and hard drives.)•Planned and migrated 200 desktops and laptops from Windows 2000 to Windows XP.•Created/deleted Windows 2003 domain accounts and Exchange mailboxes for new and terminated users via Active Directory.•Updated all Microsoft Windows operating systems with current service packs and patches via WSUS.•Assigned proper user privileges for access to sensitive data.•Troubleshoot LAN, server and connectivity issues. Map network drives to secure servers for select users with security clearances.Backed up production server and user files using Symantec Backup Exc.•Develop, revise and maintain general and detailed documentation describing system specifications and operating instructions.•Provide project management leadership for small and medium sized projects, maintain PC inventory lists and coordinate ongoing PC lease return/refresh project. Build and image PC’s for rollout/refresh project.•Responsible for the support and troubleshooting of hardware, software and printing problems for desktop and laptop computers.Provide IT support, planning, and technical expertise in PC desktop hardware, Operating Systems, applications, networking and information security.•Provide first, second and third level troubleshooting of desktop operating systems and application software for approx. 300 users at multiple state locations. Resolve all helpdesk tickets assigned via issue tracking software

Listed skills include Active Directory, Network Administration, Dhcp, Windows Server 2003, and 4 others.

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  David Starr Jordan High School Long Beach Ca

  Drama And Dramatics/Theatre Arts, General