Duties/Responsibilities: ● Manage and assist new and existing clientele with their job orders and requests.● Accept and respond to messages from multiple platforms (e.g. phone, text, chats, etc.)● Connect with onsite technicians for job status and updates if needed● Check and uploaded daily job requests to Monday.com ● Create reports for daily and weekly job volumes and document customer issues vs. resolutions● Coordinate with department heads on job statuses and particulars.● Performs other related duties as assigned.

Duties/Responsibilities: ● Manages assigned IT projects to ensure budget, schedule, and scope adherence. ● Develops, maintains, and revises proposals for assigned projects, including project objectives, technologies, systems, information specifications, timelines, funding, and staffing. ● Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed. ● Establishes and implements project communication plans, providing status updates to affected staff and stakeholders. ● Collects, analyzes, and summarizes information and trends to prepare project status reports. ● Performs other related duties as assigned.

Duties/Responsibilities: ● Coordinate with business units to support new product developments and existing product enhancements.● Work with development team in performance analysis of new products and enhancements. ● Work with support team to provide product support and assistance to customers.● Maintain documentations for all support activities including product development, enhancement, engineering and marketing activities.● Work with support team to evaluate complex customer problem, identify root causes and derive resolutions. ● Guide support team in addressing customer problems within established response time. ● Develop knowledge bases and FAQs for product support activities. ● Document support activities, customer issues and resolutions for reference purposes.

Duties/Responsibilities: ● Engages decision-makers in conversations regarding product or service ● Places outbound sales call to prospects ● Will use the provided systems to call existing customers to ensure complete customer satisfaction and optimize the customer's current and future products and services use through fact-finding, active listening, and solution selling ● Meet sales quotas and revenue targets, and provide a superior customer experience ● Analyze customer needs with limited customer engagement ● Conduct initial and follow-up telephone calls to build a relationship, and increase customer loyalty and product distribution while maintaining established customer call frequency schedules

Duties/Responsibilities: ● Coordinates and assigns work projects such as converting new computer hardware or software. ● Evaluates expanding or enhanced computer operations; make recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.● Provides technical support identifying, investigating, and resolving user's problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives. ● Applies knowledge of computer software, hardware, and procedures to solve problems. ● Collaborates with other employees to research and resolve problems. ● Collaborates with programmers to explain errors and/or recommend modifications to computer programs. ● Arranges service by software or hardware vendors to repair or replace defective products. ● Develops and communicates department projects and goals. ● Maintains knowledge of technology innovations and trends. ● Performs other related duties as assigned.

Duties/Responsibilities: ● Previous work experience as an Office Executive. ● Excellent organizational skills. ● Knowledge of computer operating systems and MS Office software. ● Working knowledge of CRM platforms. ● Ability to work as part of a team. ● High-level written and verbal communication skills. ● Basic knowledge of financial and accounting software. ● Familiarity with market research techniques.

Duties/Responsibilities: ● Monitoring the progress of projects and updating managers on progress, issues, or delays ● Analyzing customer complaints to determine the root cause of the issue ● Gathering and analyzing data to identify trends and patterns in customer behavior ● Researching information to determine what products or services would best meet customers’ needs ● Recommending changes to policies or procedures based on analysis of data ● Maintaining contact with clients to provide updates on projects ● Analyzing customer data to predict customer behavior or preferences based on historical trends ● Researching emerging technologies to determine how they could be applied in their organization ● Reviewing data to detect irregularities to prevent security breaches or fraudulent activity

Duties/Responsibilities: ● Interacts with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service. ● Ensures that appropriate actions are taken to resolve customer's problems and concerns. ● Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. ● Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. ● Performs other related duties as assigned.