Hal Stephens Email & Phone Number

Certainteed CorporationAsphalt shingle Manufacturing 2013 - presentManager of Quality (reporting to Director of Quality) Accountable for ensuring the plant successfully demonstrates the ability to consistently manufacture roofing products that meet customer demand and applicable statutory and regulatory requirements. In addition, help facilitate a process which will consistently enhance customer satisfaction through the effective application of the quality management system, including processes for continual improvement and assurance of conformity to requirements. Identify and help eleminate production issues Train and support quality/line technicians Address customer concerns in a timely manner Maintain ISO 9001 certification for this site Ensure Underwriter Laboratories requirements are consistently maintained Perform follow-up audits to verify effective corrective actions are in place

Lake Forest, Il, Us

Accountable for ensuring all manufactured products met registration and Cgmp compliance requirements in accordance with all regulatory agencies, including the FDA. Managed resources to investigate, document and provide sound and effective corrective and preventive actions. Investigated product issues as they occurred in the production process Managed unit/shift employees Working knowledge of environment monitoring and aseptic manufacturing Completed required audits to ensure sterile manufacturing processes Verified process validation requirements were met before start-up

Cuyahoga Falls, Oh, Us

Manager of Quality (reporting to Director of Quality) Ensured the Quality System requirements were established, published, implemented and maintained. Led the day-to-day operation of the quality system to ensure product conformance to specified requirements. Investigated causes of nonconforming product and assisted with corrective action installs to prevent reoccurrences. Provided ongoing training for all quality personnel Became the Single Point of Contact for Customer interface Eliminated past due responses to the customers Identified a process by which best practices can be shared with each production line Provided quality data boards to the production lines Embraced cultural change of actually visiting the customers Shared feedback from customer visits with line supervision Reduced quality escapes by 89%

Directed the daily operation of the Corrective Action System and ensured effective corrective action was implemented by performing follow-up audits. Responsibilities also included maintaining quality records of system activity and providing the Customer with the objective evidence once corrective action was implemented. Lead Auditor duties included documenting and verifying the overall performance of the quality system. Published audit schedule, maintained quality records, performed audits and presented audit results at management review meetings. Reduced past due responses to the customers by 97% Reduced response time from an average of 43 days to 5 days Verified follow-up audits were performed to ensure effective corrective actions Established the Corrective Action Board meeting (Site General Manager, Quality Manager, Engineering Manager and the Operations Manager regularly attended) Became the Single Point of Contact for Customer corrective action request Provided metrics to the Corrective Action Board (to status open corrective actions, internal and external) Required all audits be performed per the published audit schedule Required all internal auditors to be trained in auditing techniques Instrumental in facility preparation to meet ISO 9001 audit/certification requirements - Achieved certification (11/96)

Bachelor Of Science (B.S.), Industrial Technology

Education record

Bachelor'S Degree, Engineering/Industrial Management