• Process orders in a timely manner, ensuring all necessary details and related documents are collected from the Account Manager.• Accurately input relevant data into the system and handling basic functions such as Item, Customer, and Vendor creation.• Follow up and track all orders with suppliers on a daily basis.• Register supplier invoices in the system and collaborate with the accounting/finance team to ensure timely payment to local suppliers.• Communicate order details clearly to the team to ensure smooth operations.• Organize and maintain an efficient system for archiving all sales-related documents.• Coordinate customer deliveries, ensuring signed documents are collected upon completion.• Invoice customers as per offer terms and track collections.• Issue Proforma Invoices, Sales Invoices, Purchase Invoices, Credit Notes, and Return Invoices.• Regularly update the Receivables Registry and proactively manage the timely collection of payments.• Communicate with HP, Microsoft, Oracle to obtain quotations and manage support cases.• Provide competitive and accurate quotations.• Prepare customized offers based on specific customer requirements.

-Identify customer needs & issues in order to delegate them to the concerned department for follow-up -Find opportunities to grow the customer base and build positive relationships with new clients-Preparing and executing suitable offers based on the customer’s requirements and budget (Support Contract, Professional Services offer, Business Central (ERP) offer, CRM offer and Licensing offer) -Tracking the offers and following up with the client to get their feedback if any adjustment is needed Coordinate between project managers & clients to ensure reasonable project time frame & deliverables are done as per the contract-Tracking and renewing the subscriptions (License, Contracts & Support)-Auditing Microsoft Invoices and give instructions to prepare the related payment -Invoicing as per the offer terms and tracking the collection-Working on Noria (ERP System)

Preparing and executing the lease contract:o Coordinate with the legal department for the contract preparationo Following up on client’s signature, and contract stamping at the MOFo Preparing the necessary documentation to the Central Bank for subsidy request• Ensuring proper documentation of the credit files and fulfillment of all conditions requested by the Credit Committee• Responsible for the loans’ execution and disbursement• Coordinating with the suppliers for clearance and receipt of the financed leased equipment• Preparing the monthly aging report and following up for settlement of unpaid rents through Fransabank branches• Periodic review of the loans’ classification and matching with Moody’s rating• Tracking and renewing the insurance policies for the leased equipment• Performing duties to ensure the company’s compliance with the Anti-Money Laundering law (preparing KYC, screening new customers against BDL blacklist)• Working on the ICBS (Banking System)