• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests• Be responsible for special room assignments and suite occupancies.• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room• Manage the Guest Relations Desk in the hotel lobby• Maintain the inventory of Guest amenities• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

• Assisting clients with planning and making reservations.• Suggesting local tourists' attractions and places.• Process payments and send reservation confirmation to the clients.• Explaining to the clients about the services the company offers.• Answering the clients' questions and complaints.• Providing the clients with additional services or special services.• Selling insurance packages to the clients.• Maintaining customer's detailed information.• Sorting out any issues which may arise during online payments.• Offering customer service to the client in regards to the cancellation of reservations.• Providing excellent customer services and customer satisfaction.• Managing all the guest's emails and calls.• Ensuring compliance to all security and safety standards.

- Great and welcome guests as soon as they arrive at the company.- Direct visitors to the appropriate person and office. - Provide basic and accurate information in-person and via phone.- Receive, sort and distribute daily mails.- Maintain company security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).- Perform other receptionist duties such as filing, photocopying, etc.