Hight Tech High Demand (HTHD)• Spearheaded product management for groundbreaking new product introductions and continuous enhancements within FordPro Ecommerce Sales Solutions.• Analyzed and synthesized feedback and insights from customers, GTM leads, sales enablement, support teams, and users to pinpoint high-value product opportunities.• Formulated and executed strategic plans with a cross-functional team to achieve ambitious goals and OKRs, capitalizing on emerging ecommerce opportunities in FordPro.• Collaborated with design, engineering, operations, GTM, sales, and vendors throughout the project lifecycle to deliver MVP features and pilots in EU and NA.• Established a visionary product board, crafted comprehensive roadmaps, designed detailed user journeys, and defined precise MVP and success criteria for multiple ecommerce products.• Led the strategic refinement and prioritization of features based on value and feasibility, driving substantial impact.• Led cross-functional coordination, ensuring timely project outcomes and adherence to the highest quality standards.• Delivered detailed biweekly and monthly reports to stakeholders, covering key metrics, usage statistics, risks, and issues, including 20 quality Service Level Objectives.• Championed Agile methodologies, fostering a culture of excellence and continuous improvement.• Achievements: Directed the product lifecycle from ideation and discovery through to launch and growth stages, significantly advancing several FordPro ecommerce products for fleet and commercial customers, such as build and price, commercial leads, quote to order, and deals.

High Tech High Demand (HTHD)• Pioneered the product vision, crafted detailed roadmaps, designed user journeys, and defined MVP and success criteria for Vehicle Dispatch & ETA products.• Managed cross-functional teams to achieve project goals, surpass OKRs, and deliver exceptional results.• Executed comprehensive user research and validation to extract actionable feedback and insights.• Devised strategic plans with the team to exploit emerging SaaS opportunities in the autonomous vehicles industry.• Collaborated intensively with vendors and internal teams to ensure flawless project execution throughout the lifecycle.• Refined product management methodologies to prioritize high-impact features for maximum business value.• Delivered insightful monthly reports to stakeholders, showcasing key metrics such as trips dispatched and SLOs.

• Led corporate IT initiative achieving 100% vehicle connectivity, optimizing the SDN and mobile app.• Managed financials for multiyear projects, overseeing funding, budgeting, and forecasting for projects up to $2.1M.• Directed modernization efforts to surpass continuous improvement objectives, standardizing processes and KPIs.• Improved performance and scalability for 52 teams in Ford's Connected Vehicle division • Tracked and analyzed product metrics, user feedback, and KPIs to evaluate the success of product initiatives.• Advised global leadership on advancing Ford's Connected Vehicle Technologies, adhering to Cyber Security protocols.• Ensured quality through the verification and validation of embedded modems and integrated cloud solutions.• Partnered with GTM leads, product teams, telecom carriers, and stakeholders to deliver exceptional user experiences.• Translated third-party survey insights into actionable strategies to enhance user experiences globally and regionally.

• Spearheaded IT initiatives to successfully vehicle launch Feature Bundle 3 across the US and 22 EU markets.• Leveraged deep expertise to introduce five groundbreaking vehicle features: WIFI, PAAK, FOTA, and Traffic.• Ensured stringent compliance with Cyber Security, financial regulations, and EAA standards.• Produced detailed analyses and BPR reports, tracking progress, identifying risks, and highlighting key milestones.• Managed comprehensive regulatory, IT, and logistical operations across EU, NA, BR, and MENA regions.• Directed software development and project management for vehicle software PoC projects.• Developed a milestone-driven program plan, ensuring adherence to change management for T/$/Q project controls.• Collaborated with connected vehicle feature owners and third-party partners to deliver a superior user experience.• Administered resources for multiyear projects with budgets ranges of $6.1M to $20M, optimizing financial management.• Played a pivotal role in a steering committee to map IT maturity, identify and close gaps, and transition to a PDO.Program Manager

• Directed quality assurance processes by approving comprehensive test plans and conducting various tests.• Engaged in advanced coding with Java, JavaScript, Unit, JMeter, Perl, and shell scripts.• Provided expert-level Unix support, efficiently triaging incidents, debugging complex issues, and ensuring resolutions.• Spearheaded the agile product delivery transformation for high-revenue products, earning recognition as an SME

Managed Unified IP Communication Department and relationship with Cisco, Avaya, Nortel Products. Directly managed Pre-Sales and delivery teams for Enterprise and Large Enterprise projects. Initiates Definitive Agreements for Related products and systems offered. Directly responsible for department overall revenue, sales funnel and P&L reports. Maintains healthy profit margin and provides forecasting and proper opportunity evaluation.

Liaise with the account’s key staff on key activities to achieve goal.Proper opportunity qualification and verification process and develops winning strategy.Proactively penetrate new accounts, develop business and perform sales activities.Advance leads in pipeline to contribute to profitable margins.Actively manages scope, quality, schedule, budget, resources, and vendorsAchievement: fulfilled first Internet-Mall with a unified IP communication custom solution.

Coordinate with key staff / stakeholders around mutual goal to improve chances of success. Maintain relationship with the accounts and key stakeholders in a highly dispersed teams.Understand customer needs / wants, reduce inefficiencies.Drives Engineering automation, User Acceptance Testing (UAT), signs off on product quality and rigorous reporting.