Howard A. Email & Phone Number

Queens, New York, Us

New York, New York, Us

☁ Supported the Ad Sales teams of FOX Sports, FOX News and FOX Entertainment and the Pitch Application in Salesforce ☁ Developed solutions for weekly assigned Jira sprint stories to meet team OKRs to drive towards continuous success at Fox☁ Implemented new functionality to support specific business process needs of the respective team☁ Identified appropriate AppExchange solution for Campaign Monitor integration, supported POC, delivery and training ☁ Ran bi-weekly office hours calls to support the Ad Sales teams to address any open questions or issues.

Roslyn, Ny, Us

Interfaced with Recruitment, Sales, Marketing, Operations and Salesforce Development teams to lead and define the architectural vision and technical direction taken, in alignment with the organization's business goals and strategic objectives. Delivered solutions and enhancements in sales efficiency & sales effectiveness. Defined, developed and delivered process and platform improvements that ensure the best return on investment from the overall sales, marketing and recruitment ecosystem. Ensure that maximum business value is consistently reflected in a well maintained backlog that reflects prioritization based on the key business drivers of improving operational efficiency to drive revenue and increase student and customer engagement. ☁ Utilizing and maintaining Salesforce, ☁ Targetx Recruitment Management Suite,☁ Student Lifecycle Solution for Higher Education,☁ Customer Communities,☁ Targetx Online Application,☁ Targetx Email Campaign Tool,☁ Process Builder,☁ Visual Flow,☁ Visualforce page updates,☁ Apex trigger and class code updates,☁ Conga Conductor/Batch, ☁ Conga Composer, ☁ Conga Query, ☁ Conga Trigger/Workflow,☁ FormAssembly, ☁ Payment Connectors, ☁ Marketing Cloud Integration, ☁ Customer Journeys, ☁ Informatica Cloud, ☁ Data Loader, ☁ Apex/Force Explorer, ☁ Demand Tools, ☁ Salesforce Cases, ☁ Jira, ☁ Smartsheets

Port Washington, Ny, Us

☁ End user training☁ Incident triage and resolution☁ Release management☁ Partnering with internal clients to enhance business through Salesforce

Durham, North Carolina, Us

Managed, supported, configured and enhanced 6 different Salesforce Veeva instances for AbbVie's patient services Ambassador and Advocate programs. Leading and performing all SFDC Administrator tasks in each of the Veeva instances for 6 different Contract Sales Organization projects each of which had individualized and unique business rules and customizations.

Us

Highly capable certified Veeva administrator, with the hands-on experience in configuration and customization of Salesforce.com Veeva CRM. A Salesforce Veeva support team lead with increasing knowledge in all aspects of CRM and mobile solutions, SAP, SQL, Veeva, Vmobile and iRep. Managed a technical team to support one of our organizations two CRM platforms. Experience in project, asset, time and expense management and respective software applications. Maintained integrations ranging from ECC, SAP CRM, Siperian Customer Master Data Management, Sample Compliance and BI. Forests Salesforce.com Veeva system was utilized for both our US and Canadian sales forces. Our system originally consisted of over 600 users and was growing in leaps and bounds. Led and participated in all phases of (SDLC) software development and implementation including functional analysis, creation of technical requirements, design, development, testing, deployment and system and integration support. Besides supporting many of the standard Salesforce Veeva functionalities such as call detailing, account, sample and order management, we are also incorporating in CLM and Medical Events functionality.

Us

Promoted from CRM Technician to CRM Team Lead by taking on many self imposed management responsibilities and assisting management prior to promotion. Manage a team of 5 - 10 associates, complete mid-year and end-year performance assessments, help identify development areas for growth as necessary by using the Forest core competencies.Direct all aspects of operations and support. Lead ongoing field support of SAP CRM for over 2500 pharmaceutical sales representatives. Attended Forest management training courses to enhance management skills. Recruit, train, and develop employees, ensuring compliance with federal and state employment regulations. On boarding and managing a team of consultants to assist the in-house team via Flex model. Create many Remedy Knowledge Articles allowing many issues to be fixed by level 1 GSD team. Significantly reduced assigned issues to the support team allowing them to concentrate on root cause issue investigations and resolutions. Demonstrate skills in assessing problem areas and offering recommendations, resulting in increased productivity and profitability while reducing expenses and down time.

Albany, Ny, Us

Processed permit submissions for highway work permit issuance for the Traffic and Safety Division.Reviewed and processed permits for vehicles using NYS routes for all oversize and overweight conditions following NYSDOT policy and procedures. Prepared written and electronic reports to support all findings

Produced drawings and bills of material for many filtration and pumping systems for the industrial and metal finishing industries.Created and tested prototypes for research and development projects by utilizing multiple software packages: Solid Works 2005 and AutoCAD 2004. Supported office computer network, running various Windows-based operating systems: Virus and Spyware neutralization, upgrades, server tape back-ups, network connections, and printers.Coached two new engineering managers in Sethco procedures, standards and server structure.